In September 2020, Believe Housing launched its first AI-powered chatbot. Six months later, Simon Bartlett, Believe Housing’s customer experience business leader, explains the realities of automated customer contact and how it’s helping the housing provider to achieve ‘a life without barriers’. Sometimes it’s better to start with a clean slate and a fresh outlook rather…
Automated customer contact – The first six months at Believe HousingRead More →
Contributed Articles
Better matchmaking
Civica’s customer relationship manager, Liza Handley, discusses how capturing the right property data, alongside tenants’ specific requirements allows housing providers and local authorities to offer quality and sustainable homes that better meet tenants’ needs. By engaging with your tenants, it’s quite easy to find out about what’s important to them. They’ll tell you about their…
Better matchmakingRead More →
Building information modelling – A marathon, not a sprint
The house building sector’s digital transformation is underway, yet while some parts of the sector are fluent in building information modelling (BIM), common data environments (CDE) and the internet of things (IoT) and more (with 3D modelling being one of the main methodologies and processes that’s changing the landscape), others are resistant to change. Buildots’…
Building information modelling – A marathon, not a sprintRead More →
Act like a start-up…
After a year of lockdown, housing providers need to adopt the mindset of a start-up, being more open to change and doing things differently. The pandemic has accelerated digital transformation, customer experience and people working from home; these shifts were happening already but they are now essential to move forward in the modern world and…
Act like a start-up…Read More →
Cobalt Housing’s IoT for healthy homes & healthy residents
Halfway through 2020, Cobalt Homes approached HomeLink with the objective of carrying out an ambitious multi-sensor IoT project across 100 properties. Cobalt Housing’s technology and transformation manager, Chris Fray, said, “The internet of things should be a central part of every housing provider’s sustainability, environmental, and repair and maintenance (R&M) strategies. Annual R&M is an…
Cobalt Housing’s IoT for healthy homes & healthy residentsRead More →
New software module equals new procurement?
There are many reasons why a housing provider may want to vary a software contract, including to: Add user licences; Extend support and maintenance arrangements; Install upgrades, potentially to a new/replacement product; and Add new modules to an existing system. Before doing any of these, a provider should assess the public procurement implications. It’s a…
New software module equals new procurement?Read More →