You may consider the most challenging part of implementing and managing a resident portal is securing the initial funds to implement it in the first place. In reality, funding is only half the battle. Once in place, there will be a huge amount of attention on the platform as pressure grows to justify its expense…
If you build it, will they come?Read More →
Contributed Articles
TSMs – Data meets engagement
Housing data often originates from fundamental processes, such as tenancies, payments and repairs. As they occur, these processes generate transactions which create lots of data that’s crucial for housing providers to collect and analyse. However, ‘big housing data’ isn’t just generated from transactions. There is also a longstanding commitment by the sector to understand how…
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Embracing agility for business change
Most of us will be familiar with the situation where, in any business change project, the focus shifts from delivering the benefits on which the business case was built to figuring out how to implement the selected software. This is a perilous moment. When emphasis switches from thinking about desired outcomes to the nuts and…
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Make your residents happy – Find out what they hate…
Trevor Hampton, director of housing solutions at NEC Software Solutions, explores the power of finding out what people don’t like. Do you dread phoning your energy, phone or broadband provider to ask a question, make a complaint or raise a concern? Is your expectation that you will be stuck waiting for your call to be…
Make your residents happy – Find out what they hate…Read More →
Lean and continuous improvement
In December 2021, One Housing joined Riverside Group as a subsidiary, making it one of the largest housing providers in the UK. Danny Nicklen and Roch Ottaway-Schollij share some tools and techniques they used to successfully support organisational change. When we talk about digital change and transformation, we often label activities as IT, business or…
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Outsourcing and ‘the great resignation’
In the wake of the pandemic, a new phenomenon has manifested as people reassess their work/life balance, dubbed by the media as ‘the great resignation’. With many employees choosing to resign from their jobs, the great resignation means that businesses are experiencing a significant skills shortage. A recent survey suggested that almost a third of…
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