Housing providers have long been at the forefront of mobile working and have faced many issues regarding their operatives working in the field. Coronavirus restrictions and a switch to more flexible ways of working mean that many more of the workforce will be spending more time working remotely, which poses different and, sometimes, greater challenges….
Housing apps – Browser, native or progressive?Read More →
Contributed Articles
Creating a meaningful omni-channel experience
96 per cent of people across the UK have access to the internet, and 51 million people in the UK use social media. Because digital channels are so widespread, almost every company uses them to engage with current or prospective customers, whether through Facebook, virtual assistants or WhatsApp. However, having several engagement channels can lead…
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Livv Housing’s tenant on-boarding with e-signatures
It was obvious when the pandemic struck that the way we did business was going to change forever. As an independent housing provider with 450 employees and over 13,000 properties, it was clear that digital solutions would be needed to help us adjust and do so quickly. We identified that one of the biggest challenges…
Livv Housing’s tenant on-boarding with e-signaturesRead More →
LiveWest’s lockdown landscape
Recent advancements in technology are helping us to reshape our housing services and reach out to customers in a multitude of different ways. Some of these technologies were available before the pandemic, but lockdown accelerated our use of customer emails, for example, with a majority of customers telling us this is their preferred method of…
LiveWest’s lockdown landscapeRead More →
Creating a seamless IT experience for digital workers
As the government roadmap continues to pan out, it’s clear that remote working is here to stay, whether with some employees now based at home full-time, or a new, hybrid model with colleagues going to a workplace on a part-time basis. A CIPD study predicts that permanent remote working is set to double from pre-pandemic…
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Are you ready to go back to the office yet?
The move to remote working has changed global working practices. This March, Harvard Business School found 81 per cent of people didn’t want to return to the office or preferred a hybrid schedule. For facilities teams, shifting circumstances, attitudes and working patterns present an ever-changing challenge to running offices safely and productively. Flexibility, communication and…
Are you ready to go back to the office yet?Read More →
