As we move into 2022, you could be forgiven for confusing a plausibly-named Omicron operating system with Android or Apple’s Monterey. However, we will ignore these and instead look at the financial aspects of running your IT infrastructure and leave well alone the chaos caused by the Omicron and Delta variants. With the Christmas break…
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Contributed Articles
AI and text analytics
Most successful customer experience (CX) programmes use some form of text analytics to surface insights from huge volumes of unstructured data, such as verbatim comments from customers. The comments come from a variety of sources, such as structured periodic survey feedback, event-driven reviews, customer service calls, emails, chats, social media engagements and online reviews. Using…
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The ethics of smart-home IoT devices
Ethics are absolutely essential when it comes to successful technology adoption and data management in housing. In a sector literally as close to home as one can get, decisions made about the use of technology, how data is managed and which principles and purposes should guide those processes will all have an immense impact on…
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Could digital twins revolutionise housing?
Every sector knows the importance of digital transformation. From aerospace to construction, automated processes and digitally-enabled collaboration tools have gone from being a ‘nice to have’ to a ‘must have’. For the housing sector, digital twins (virtual representations of physical spaces) have been a key part of those digital transformations. At a recent virtual roundtable…
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Loreburn Housing launches Futr AI chatbot
Working with AI specialist Futr, Loreburn Housing has launched a chatbot designed to answer a range of tenants’ questions, freeing the organisation’s small customer-service team to spend time on more complex challenges. Sue Irving, director of housing services, Loreburn Housing, said, “Our focus is on delivering the best service to our tenants, but we don’t…
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Transforming mobile working
Even before flexible working became the norm, housing providers were looking at what was needed to empower their remote and mobile workforces. In our post-pandemic world, digitising even faster will improve mobility and agility for workers as well as enabling supportive and better service delivery to tenants. True transformation has to put tenants’ needs and…
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