In 2018, we started an ambitious programme to transform the way CHP operates. We’d already earned a reputation for being a high-performing housing association but we wanted to go further and provide a consistently great customer experience. In order to achieve this, we recognised that a complete overhaul of our existing processes and use of…
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Contributed Articles
Riverside’s pandemic project for digital inclusion
To combat the effects of coronavirus, Riverside has been rolling out 100s of pieces of IT kit to help our tenants, with the aim reducing social isolation by getting them online to stay in touch with family and friends. As part of this, we identified a need for further digital training for residents, using our…
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Using data & intelligence to support your tenants better
We shouldn’t underestimate the power of data. But what data do you need, for what use, and how do you use it effectively? Data on its own means very little, but collating data in the right way is very powerful. It provides an overall picture of where things are now, the trends, the context of…
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Sutton’s IoT plan for vulnerable residents
As a result of the pandemic, demand for social care support is increasing as people recover from the virus or suffer from adverse mental health. Here at Sutton Council, over 70 per cent of our budget is spent on social care and supporting the borough’s vulnerable children and adults – this includes our social care…
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Competing for space
Using market data to avoid being outflanked and build better homes As you probably know, there are around 1,400 housing associations in the UK and close to 400 local authorities, not to mention thousands of private development and investment companies, all of whom are competing to build the best possible homes for their respective markets….
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The legal hurdles to unlocking the value of big data in housing
Many housing providers have access to sources of ‘big data’ which can hold significant value, if properly used. However, while there is value in exploiting this data, a housing provider must also balance this with its obligations to its users under data protection legislation. What is big data? The Information Commissioner’s Office (ICO) defines big…
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