96 per cent of people across the UK have access to the internet, and 51 million people in the UK use social media. Because digital channels are so widespread, almost every company uses them to engage with current or prospective customers, whether through Facebook, virtual assistants or WhatsApp. However, having several engagement channels can lead…
Creating a meaningful omni-channel experienceRead More →
Contributed Articles
Livv Housing’s tenant on-boarding with e-signatures
It was obvious when the pandemic struck that the way we did business was going to change forever. As an independent housing provider with 450 employees and over 13,000 properties, it was clear that digital solutions would be needed to help us adjust and do so quickly. We identified that one of the biggest challenges…
Livv Housing’s tenant on-boarding with e-signaturesRead More →
LiveWest’s lockdown landscape
Recent advancements in technology are helping us to reshape our housing services and reach out to customers in a multitude of different ways. Some of these technologies were available before the pandemic, but lockdown accelerated our use of customer emails, for example, with a majority of customers telling us this is their preferred method of…
LiveWest’s lockdown landscapeRead More →
Creating a seamless IT experience for digital workers
As the government roadmap continues to pan out, it’s clear that remote working is here to stay, whether with some employees now based at home full-time, or a new, hybrid model with colleagues going to a workplace on a part-time basis. A CIPD study predicts that permanent remote working is set to double from pre-pandemic…
Creating a seamless IT experience for digital workersRead More →
Are you ready to go back to the office yet?
The move to remote working has changed global working practices. This March, Harvard Business School found 81 per cent of people didn’t want to return to the office or preferred a hybrid schedule. For facilities teams, shifting circumstances, attitudes and working patterns present an ever-changing challenge to running offices safely and productively. Flexibility, communication and…
Are you ready to go back to the office yet?Read More →
Raven Housing’s iProperty experience
We’ve successfully just gone live with TechLabs London’s iProperty Cloud, built on Microsoft’s Power Platform and Dynamics 365. Over recent months, we’ve been working with TechLabs to enhance iProperty Cloud to meet our specific needs. This first iterative go-live within our larger ‘better connected’ programme included full CRM capability, providing a 360-degree view of customer…
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