Riverside Group is a group of complementary businesses driven by a clear social purpose, with a charitable housing provider at its core. It’s critical that our income goes as far as it can; we need to deliver more and better services with the same money, so gaining value for money from our technology spending is…
Riverside’s ‘digital business’Read More →
Contributed Articles
Digital approaches to mould and damp
According to recent research, mould and damp are a growing problem in social housing – with all the associated health and legal risks. FireAngel’s director of connected homes, James King, discusses how, with new digital technologies, housing providers can minimise those risks and respond to problems quickly and proactively. Condensation, damp & mould Over the…
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To err is human; to forewarn, divine
How Tessian is helping Coastal Housing prevent mistakes turning into data breaches We all know that we should protect our email systems against the onslaught of spam, malware and sophisticated spear-phishing attacks. It’s practically a career in itself to stay abreast of the latest trends in email compromise techniques, vulnerabilities and zero-day exploits. But what…
To err is human; to forewarn, divineRead More →
Where to start with data quality
When it comes to physical assets such as homes and offices, ensuring they are known, well-maintained and fit for purpose is at the core of every housing provider’s operations, so why do so many not treat data in the same way? Whether they realise it or not, data is the lifeblood of any housing provider….
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Automated customer contact – The first six months at Believe Housing
In September 2020, Believe Housing launched its first AI-powered chatbot. Six months later, Simon Bartlett, Believe Housing’s customer experience business leader, explains the realities of automated customer contact and how it’s helping the housing provider to achieve ‘a life without barriers’. Sometimes it’s better to start with a clean slate and a fresh outlook rather…
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Better matchmaking
Civica’s customer relationship manager, Liza Handley, discusses how capturing the right property data, alongside tenants’ specific requirements allows housing providers and local authorities to offer quality and sustainable homes that better meet tenants’ needs. By engaging with your tenants, it’s quite easy to find out about what’s important to them. They’ll tell you about their…
Better matchmakingRead More →
