Historically, software and computer programs by their very nature have tended to be complicated. In order to allow technology to be more accessible and available, low-code solutions have been built that hide the complex code, algorithms and instructions behind simple, easy-to-learn and intuitive interfaces. Housing providers can now build, develop and deliver solutions that release…
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Contributed Articles
Data literacy and data analytics
Housing providers collect a wealth of data about assets, customers, operations and, increasingly, smart devices. It’s well documented that data is proliferating at an alarming rate and no longer sits just on premise but in the cloud as well. Using point solutions to manage and unlock the hidden value in your data only solves part…
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Tackling growing arrears at PA Housing
Dino Kyprianou, ICT applications manager at PA Housing, discusses how technology is helping its income officers support tenants and reduce the risk of rental debt. According to a recent report, the number of people falling into arrears could triple during the next 12 months as a result of the fallout from coronavirus. The suspension of…
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The role of housing providers in tackling domestic abuse
Domestic abuse is not a fringe issue; it ruins families, permeates communities and is happening on many of our streets up and down the country. Since the lockdown, the number of domestic abuse cases has rocketed, and teams across the housing sector are having to learn and adapt quickly. In 2017/18, two million adults across…
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Hybrid communications’ transformation
When you hear the term ‘hybrid’, you probably don’t associate it with customer communications, but it could be key to your digital transformation success with communications in 2021. Delivering the best possible customer experience and going 100 per cent digital is the holy grail for many housing providers, but it can often feel like an…
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Video killed the interview star…
Video interviews have become commonplace since the start of the pandemic and will remain a popular hiring tool in the future. Preparing for a virtual interview is similar to getting ready for a face-to-face one because the questions you will be asked and the ways you should conduct yourself are the same. There are a…
Video killed the interview star…Read More →