In 2019, Flagship Group began exploring robotic process automation (RPA) as a way of improving business processes. Flagship’s head of technology, Yogesh Gohil, takes us through the motivations, challenges and all-important results of this innovation journey. Beginning the journey We approached RPA as part of a wider initiative to become a future-ready employer. In simple…
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Contributed Articles
Spotlight on CertOn
CertOn is a multi-award-winning software company launched last year, founded from many years’ experience in the new-build property sector around the issuing of certificates and manuals. Our big idea was to be able to instantly find any important property document at any location in a building. CertOn centralises work outputs, enabling tradespeople and end-users to…
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Stay home and stay safe for longer with TECH
How do we set about enthusing older people and those with additional care needs about the benefits of technology in their homes? Great engagement between housing and care staff and their client helps, while a pandemic also has the potential to create a disruptive environment to spur housing providers to try some different approaches to…
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Democratising information and knowledge
The internet of things is going to begin providing huge amounts of data about our assets and customers, but how do we prevent data fatigue and turn this torrent of data into actionable business outcomes? What do you mean by ‘democratising information and knowledge’? In my experience, access to data has traditionally been in the…
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How to train your chatbot
Done well, chatbots enable better customer self-service and improve customer satisfaction. However, a good implementation requires some knowledge of how chatbots work, and you need to get a few things right if you want to get the best out of your new virtual employee. Natural language understanding Even though there are infinite ways your customers…
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Building pathways on data for better homes
Whichever way you look at it, decarbonising the UK’s housing stock is a gargantuan task. To meet the government’s ‘clean growth strategy’ goals to move all housing stock to EPC ‘grade C’ by 2035 will require homes to be upgraded at a rate of one every two. That would be difficult enough if you were…
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