After a year of lockdown, housing providers need to adopt the mindset of a start-up, being more open to change and doing things differently. The pandemic has accelerated digital transformation, customer experience and people working from home; these shifts were happening already but they are now essential to move forward in the modern world and…
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Contributed Articles
Cobalt Housing’s IoT for healthy homes & healthy residents
Halfway through 2020, Cobalt Homes approached HomeLink with the objective of carrying out an ambitious multi-sensor IoT project across 100 properties. Cobalt Housing’s technology and transformation manager, Chris Fray, said, “The internet of things should be a central part of every housing provider’s sustainability, environmental, and repair and maintenance (R&M) strategies. Annual R&M is an…
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New software module equals new procurement?
There are many reasons why a housing provider may want to vary a software contract, including to: Add user licences; Extend support and maintenance arrangements; Install upgrades, potentially to a new/replacement product; and Add new modules to an existing system. Before doing any of these, a provider should assess the public procurement implications. It’s a…
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Better visibility with contact data integration
There is a government-led drive for social housing providers to build more homes as a way to provide housing for those in need and for those taking the first step on the ladder towards home ownership. But with private rentals having a better reputation for customer service, housing providers must improve the quality and safety…
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Life after housing management systems
Housing providers have a wide range of options available to them when considering their existing housing management system. I’ve worked for housing providers in ICT leadership roles for over 20 years and have recently joined TSG, a Microsoft partner specialising in building advanced digital solutions for housing customers. Build Going alone is rarely an attractive…
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Data integration and today’s IoT-connected world
Northgate Public Services’ director of housing solutions, Trevor Hampton, explains why meaningful data integration requires a shift in the cultural mindset from the board down. The pandemic has, arguably, forever changed the way we interact; by limiting our interactions in the real world, it has fast-forwarded us into an altered reality where digital dominates. We…
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