Dino Kyprianou, ICT applications manager at PA Housing, discusses how technology is helping its income officers support tenants and reduce the risk of rental debt. According to a recent report, the number of people falling into arrears could triple during the next 12 months as a result of the fallout from coronavirus. The suspension of…
Tackling growing arrears at PA HousingRead More →
Contributed Articles
The role of housing providers in tackling domestic abuse
Domestic abuse is not a fringe issue; it ruins families, permeates communities and is happening on many of our streets up and down the country. Since the lockdown, the number of domestic abuse cases has rocketed, and teams across the housing sector are having to learn and adapt quickly. In 2017/18, two million adults across…
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Hybrid communications’ transformation
When you hear the term ‘hybrid’, you probably don’t associate it with customer communications, but it could be key to your digital transformation success with communications in 2021. Delivering the best possible customer experience and going 100 per cent digital is the holy grail for many housing providers, but it can often feel like an…
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Video killed the interview star…
Video interviews have become commonplace since the start of the pandemic and will remain a popular hiring tool in the future. Preparing for a virtual interview is similar to getting ready for a face-to-face one because the questions you will be asked and the ways you should conduct yourself are the same. There are a…
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Using Microsoft Teams for unified communications
Prior to coronavirus, many housing providers were already rethinking their communications and telephony services to increase efficiency, promote ‘cloud first’, offer flexible working arrangements, save costs, and reduce complexity. The question that I constantly heard was, “Why do we need these large office-based telephony systems that cost a fortune to manage and maintain?” Unified communications…
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Low-code – Reaching that extra 20 per cent
A recent survey from Gartner suggests that by 2024 low-code software development will be responsible for over 65 per cent of application activity across all sectors. Low-code is a visual approach to developing software, which aims to automate every step of the application lifecycle, enabling the rapid delivery of a variety of solutions. Our developers…
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