How Tessian is helping Coastal Housing prevent mistakes turning into data breaches We all know that we should protect our email systems against the onslaught of spam, malware and sophisticated spear-phishing attacks. It’s practically a career in itself to stay abreast of the latest trends in email compromise techniques, vulnerabilities and zero-day exploits. But what…
To err is human; to forewarn, divineRead More →
Contributed Articles
Where to start with data quality
When it comes to physical assets such as homes and offices, ensuring they are known, well-maintained and fit for purpose is at the core of every housing provider’s operations, so why do so many not treat data in the same way? Whether they realise it or not, data is the lifeblood of any housing provider….
Where to start with data qualityRead More →
Automated customer contact – The first six months at Believe Housing
In September 2020, Believe Housing launched its first AI-powered chatbot. Six months later, Simon Bartlett, Believe Housing’s customer experience business leader, explains the realities of automated customer contact and how it’s helping the housing provider to achieve ‘a life without barriers’. Sometimes it’s better to start with a clean slate and a fresh outlook rather…
Automated customer contact – The first six months at Believe HousingRead More →
Better matchmaking
Civica’s customer relationship manager, Liza Handley, discusses how capturing the right property data, alongside tenants’ specific requirements allows housing providers and local authorities to offer quality and sustainable homes that better meet tenants’ needs. By engaging with your tenants, it’s quite easy to find out about what’s important to them. They’ll tell you about their…
Better matchmakingRead More →
Building information modelling – A marathon, not a sprint
The house building sector’s digital transformation is underway, yet while some parts of the sector are fluent in building information modelling (BIM), common data environments (CDE) and the internet of things (IoT) and more (with 3D modelling being one of the main methodologies and processes that’s changing the landscape), others are resistant to change. Buildots’…
Building information modelling – A marathon, not a sprintRead More →
Act like a start-up…
After a year of lockdown, housing providers need to adopt the mindset of a start-up, being more open to change and doing things differently. The pandemic has accelerated digital transformation, customer experience and people working from home; these shifts were happening already but they are now essential to move forward in the modern world and…
Act like a start-up…Read More →
