Coastal’s head of community housing had an idea to help our community housing officers (CHOs) with arrears and came to me to help find that solution. We had some demos of current systems and we visited a few other HAs, yet we didn’t find anything that suited how we wanted to work. We sat down…
Testing Coastal’s payment planRead More →
Contributed Articles
Silva Homes – Refocused digital transformation during lockdown
Over the last two years, we’ve been trying to fundamentally transform the way Silva Homes works and technology is at the heart of this change. We have launched a new website and digital platform and replaced and upgraded several core systems. We have also redesigned our IT team and introduced a dedicated transformation team including…
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Lessons in digital inclusion from our own social isolation
The prospect of up to six months of social isolation has immediately drawn attention to connectivity in people’s homes. That attention has been largely focused on the high bandwidth needs of entertainment, social engagement and working from home. The communication networks have all come out to share their network loading data and explain to us…
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The power of SaaS in uncertain times
First thing’s first – I don’t think anyone could have done anything to prevent the level of disruption we are currently facing. No amount of preparation could give adequate protection from a ‘once in a hundred years’ event. No amount of planning, stocking or preparing was going to cut it. Saying “we’re not prepared” applies…
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Rapid IT deployment at One Manchester
Across One Manchester, different teams have been coming together to ensure that we can continue to provide key services to our customers and to support our colleagues through any challenges. Our contact centre is now working from home and is fully operational, and in less than three days we completed a proof of concept for…
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Re-imagining digital
By the time you read this, will we be back at work and heading towards normal? At the moment, none of us knows, but that doesn’t mean we can’t be more proactive and anticipate more disruption and consider how technology can help. An economic shock will follow; experts are arguing whether it is a V-…
Re-imagining digitalRead More →