I’ve worked in many sectors over the years, and none comprises a nicer bunch of people who take customer care as seriously as we do in social housing. Unfortunately, turning the sector’s good intentions into good practice is often constrained by budgets. But it’s not just about the money; technology is also an important element…
How chatbots make customer services more humanRead More →
Contributed Articles
Lockdown’s legacy
How the pandemic could change the face of senior executive teams and what it means for IT professionals in housing. Following the announcement of the lockdown, the sound of sighs emanating from IT offices was almost audible as IT teams looked ahead with trepidation to the onslaught of questions, endless to-do lists and long working…
Lockdown’s legacyRead More →
IT and sympathy…
In our experience and from anecdotal reports, up to 80 per cent of non-IT staff are unaware of the remit of an IT department. IT departments do a superb job of engineering, but expectations of IT often include software development or process refactoring. These are increasingly arenas for specialist outsourcing. A rock and a hard…
IT and sympathy…Read More →
The internet of things – Finally living up to the hype?
The internet of things (IoT) is on the cusp of going mainstream in the housing sector. The technology has caught up with the hype and the promise of the fourth industrial revolution bringing improvements to people’s lives is becoming a reality, and it couldn’t have come a moment too soon. With increasingly ageing populations, climate…
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Adra’s ‘medium-code’ business applications
At the Housing Technology 2020 conference in March (just before the lockdown began), Adra’s Alun Hughes and Geraint Vernon described their journey to a successful in-house business application development, in the belief that sharing their experience would be of benefit to other housing providers. Adra is a social housing provider in North Wales. We were…
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Developing truly tenant-centric apps
Change can be a scary word, and when big changes happen there are always casualties. But history also tells us that when change is driven by the government and accepted by the people, the casualties often tend to be those who refuse to accept the change or simply delay too long before adopting it. The…
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