Mobile working has been in the consciousness of most housing providers for some time but has often taken a back seat to grass roots, community initiatives instead. In the past few weeks, these priorities have been turned on their heads as our physical world has given way to a digital one almost overnight. The necessity…
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Contributed Articles
The new norm, for now…
In the 18 months I’ve been with Catalyst, the organisation and technology have both undergone a huge amount of change. From having 240 hours of downtime on the telephony system in 12 months, to failing SANs four years behind patching cycles and non-redundant networking, we had to devise and deliver a major foundational change programme…
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Supporting tenants through Covid-19 lockdown
The housing sector has seen a boom in the use of mobile apps and online portals in recent years, allowing tenants to update their personal details, report changes in their circumstances, manage rental payments and book property repairs themselves from a PC, phone or tablet. But as the Covid-19 lockdown continues to bite, is it…
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Smart technology can help tenants through challenging times
Coronavirus has turned everything we take for granted upside down. Time-travellers from a year ago would take one look at the headlines and believe they had landed in the middle of a dystopian novel. For the most vulnerable people in society who already had more than their fair share of problems such as health conditions,…
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Good suppliers and bad suppliers at Trivallis
Our decision to remove Citrix and our thin-clients and replace them with laptops was completed just a few months ago. That decision, along with our implementation of Microsoft Teams has seen staff being able to work from home with the minimum of fuss and very few problems. The recent replacement of our firewall to give…
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Can robots help housing providers through the coronavirus crisis?
Coronavirus is forcing housing providers to consider how they interact with tenants virtually and exposing holes in their current technology infrastructures. While this may prompt a greater urgency for digital transformation, RPA (robotic process automation) could solve some of today’s issues and be implemented today, even while offices are closed. What is RPA? Robotic process…
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