They say desperate times call for desperate measures but I couldn’t disagree more. Desperate times call for calm, they call for plans and positive action and looking across the housing sector, I’m inspired to see this type of approach coming to the fore. Housing providers and technology companies continue to provide quality services to their…
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Contributed Articles
Digital transformation amid the pandemic
You may have been sceptical about investing in a business transformation project prior to the coronavirus outbreak, with the perception that they are expensive, long and need substantial resources to deliver. You may also feel that the benefits of digital transformation don’t materialise fast enough. However, given the huge transition all organisations have had to…
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The life of an IT service provider amid Covid-19
When undertaking disaster recovery tests, I would sometimes shock clients by suggesting that we would like to respond to a real-life disaster in order to really demonstrate our team’s ability to quickly and efficiently overcome this type of situation. In reality, I didn’t expect that such an opportunity would arise and when the global pandemic…
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Social housing, IT and Homes (Fitness for Human Habitation) Act 2018
The Homes (Fitness for Human Habitation) Act 2018 came into effect in March 2019 and from March 2020 will apply to all periodic tenancies. While the act doesn’t impose any new obligations on landlords, it does strengthen tenants’ means of redress. What does the act mean for social housing providers and what actions should be…
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Testing Coastal’s payment plan
Coastal’s head of community housing had an idea to help our community housing officers (CHOs) with arrears and came to me to help find that solution. We had some demos of current systems and we visited a few other HAs, yet we didn’t find anything that suited how we wanted to work. We sat down…
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Silva Homes – Refocused digital transformation during lockdown
Over the last two years, we’ve been trying to fundamentally transform the way Silva Homes works and technology is at the heart of this change. We have launched a new website and digital platform and replaced and upgraded several core systems. We have also redesigned our IT team and introduced a dedicated transformation team including…
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