Cyber security remains a major concern for most organisations and the rapid advancements we’ve seen in generative AI this year haven’t made the ongoing challenge of protecting assets and data any easier. The most common way that cybercriminals target housing providers is through phishing attacks. Generative AI makes it easier and faster to create convincing…
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Contributed Articles
Artificial intelligence – The dawn of a new era in UK social housing
Artificial intelligence (AI), once a subject of speculation, has become a transformative force in various industries, including the UK’s social housing sector. As the CEO of Housing Technology, I’ve been fascinated by the development of AI, from a theoretical concept to a mainstream tool. In this editorial, I want to explore the impact AI is…
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Platform Housing – Automating UC verifications with RPA
During 2023, we had an opportunity to remove a large portion of manual processing and keying from our universal credit (UC) application process. In order to streamline our claim response process, we built a solution using Microsoft Power Automate RPA to imitate the behaviours of our users. The resulting benefits included improved application response rates,…
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Digital lynchpins & successful housing M&As
Embarking on a merger is like an expedition through uncharted territory; however, the digital age has ushered in a new era where IT stands as a lynchpin for success. Let’s explore how IT transforms a merger from a complex puzzle into a seamless operation, impacting everything from transitions to strategic goals. This expedition delves beyond…
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Power Platform showdown – Dynamics 365 vs. Power Apps
Many housing providers are grappling with the decision of whether to build their core processes using Microsoft Dynamics 365 or Power Apps. What’s the difference, and how could the decisions made now affect the organisation in the future? Let’s start by looking at the two contenders. Power Apps Power Apps are low-code apps that can…
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Taking complaints seriously
New volumes of complaints to the Housing Ombudsman show how vital it is to meet residents’ expectations quickly. The Housing Ombudsman recently published its latest statistics on complaints in 2022/23. These outlined a huge spike in maladministration findings compared with previous years; for the first time, over 5,000 complaints were escalated for formal investigation, representing…
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