Despite the theoretical power of artificial intelligence to transform the customer experience, many AI projects fail at the first hurdle. Henry Jinman from EBI.AI outlines the five most common mistakes and how to avoid them. While AI promises a new dawn of efficiency, performing tasks better, faster, with fewer people, at lower cost and on…
AI in housing – Five questions to ask firstRead More →
Contributed Articles
A code of ethics for chatbots
More and more of the housing providers and local authorities I talk to have recognised that their customers want self-service capability and that a chatbot is the best way to provide it. From providing automated customer service for rent queries to raising a repair, chatbots offer an opportunity to serve customers on multiple digital channels…
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Standardised IT integration enables M&A success
Political and economic uncertainty has contributed to the UK social housing sector undergoing significant consolidation during recent years. A large number of mergers and acquisitions have taken place in an attempt to save costs and create efficiencies. A great deal has already been written about the role that IT plays in housing M&As. The main…
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Baby steps for sustainable technology in housing
In the past, when people have discussed technology in the context of housing and certainly in the context of social housing, certain words are usually guaranteed to be used within 60 seconds of the conversation starting. Speed. Cost. Effort. Improvement. Drive. Change. Innovation. Productivity. Solution. Automatic. Connected. What do all of these words have in…
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Appello’s digital telecare at Guinness Partnership
Guinness Partnership is transforming its housing for older people with Appello’s digital telecare suite. As part of its new technology service offering, Guinness is introducing Appello’s Smart Living Solutions to 30 of its developments across England. Residents will benefit from flat-to-flat and resident-to-manager video calls and video door-entry for individual homes and communal areas. Appello’s…
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Curing grounds maintenance headaches
When you scale things up, even the simplest tasks can start to become complex. It’s a truth that is immediately recognised by any successful property manager, and especially apparent in grounds maintenance. With multiple sites to manage, everyday tasks such as keeping lawns cut, hedges trimmed or trees regularly inspected to ensure safety cascade into…
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