The housing sector has seen a boom in the use of mobile apps and online portals in recent years, allowing tenants to update their personal details, report changes in their circumstances, manage rental payments and book property repairs themselves from a PC, phone or tablet. But as the Covid-19 lockdown continues to bite, is it…
Supporting tenants through Covid-19 lockdownRead More →
Contributed Articles
Smart technology can help tenants through challenging times
Coronavirus has turned everything we take for granted upside down. Time-travellers from a year ago would take one look at the headlines and believe they had landed in the middle of a dystopian novel. For the most vulnerable people in society who already had more than their fair share of problems such as health conditions,…
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Good suppliers and bad suppliers at Trivallis
Our decision to remove Citrix and our thin-clients and replace them with laptops was completed just a few months ago. That decision, along with our implementation of Microsoft Teams has seen staff being able to work from home with the minimum of fuss and very few problems. The recent replacement of our firewall to give…
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Can robots help housing providers through the coronavirus crisis?
Coronavirus is forcing housing providers to consider how they interact with tenants virtually and exposing holes in their current technology infrastructures. While this may prompt a greater urgency for digital transformation, RPA (robotic process automation) could solve some of today’s issues and be implemented today, even while offices are closed. What is RPA? Robotic process…
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Cutting the cost of missed repairs & maintenance appointments
The impact of a missed maintenance appointment due to no-access incidents can be huge; our housing customers tell us that each incident can cost a minimum of £100, and with an average of 67 appointments missed per day, the costs add up quickly. Not only are costs incurred through the wasted time and mileage of…
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The future of fire safety in social housing
Nick Rutter, chief product officer at FireAngel, explores the latest fire safety innovations available to housing providers to not only help achieve full compliance while minimising running costs but also provide intelligent, connected solutions that can be adapted for the future. From struggling to gain access to properties, to overcoming issues regarding the adequate measurement…
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