Many of the articles in this magazine are about exciting exhilarating, rewarding and even fun developments with new technologies. This usually involves a change for the business and its people and, as we all know, changing a business can be messy and difficult. Our ‘Battenburg cake’ approach to change puts the people elements at the…
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Contributed Articles
2020 technology trends – Beyond the hype
As we enter 2020, predictions of the hottest technologies are rapidly filling our inboxes. It’s always interesting to read about the breakthroughs that are set to transform our lives, but are the most headline-grabbing innovations the ones we really need to watch? The technologies that will make the biggest difference in the housing sector are…
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GDPR – Empowering the ‘consumer citizen’ in housing
The General Data Protection Regulation (GDPR) came into force in May 2018; it’s arrival harmonised data privacy laws across Europe as well as boosting rights for individuals, giving them greater control over their information and how it is handled by organisations. It has also given citizens a stronger sense of ownership over their personal data….
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Beyond the office – The customer-centric IT team
Silva Homes has been undergoing a major transformation over the last 18 months and the way we use technology is at the heart of this change. This is a major change for a business that had been pretty sceptical about the importance and role of IT. When I joined Silva, I soon realised that my…
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Raven Housing gets Better Connected
Raven Housing Trust has launched Better Connected, an ambitious two-year digital transformation programme to develop an organisation-wide technical architecture that harnesses the cloud to improve the efficiency and security of our operations. Better Connected will ensure that every tenant and staff member can remotely access the resilient and reliable data they need, anytime, anywhere and…
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Simplified service charge management: How to save time and reduce risk
Studies have shown that up to two hours per day can be saved by eliminating paperwork and streamlining workflows, along with cutting out unproductive travel. It’s therefore no surprise that many housing providers are trying to automate the traditionally spreadsheet-intensive task of service charge processing. Typically, monitoring payment cycles, updating tenants and collecting charges are…
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