As someone relatively new to social housing, what’s struck me most is what the housing sector can learn from other sectors in terms of how they could use data to deliver better outcomes for their customers. Real-time analytics Before joining ForHousing in 2018, I spent ten years developing analytic solutions for supermarkets across Europe and…
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Contributed Articles
Project managing for success
Author – David Hughes is a self-employed ICT programme and project manager specialising in social housing and local government. The suggestions here are based on over 20 years’ personal experience of having successfully completed a wide range of projects and programmes in social housing and local government in the UK and overseas. All programmes and…
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Responding to a cyberbreach – What should you do?
In the last edition of Housing Technology, we looked at the growing threat of ransomware to housing providers, the importance of preparing for a breach and why paying a ransom isn’t the answer. Following best practice and maintaining good cyber-hygiene is critical to reducing your ‘attack surface’. Yet frustratingly, even if an organisation has these…
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Introducing the data revolution
MRI Software has been running a series of breakfast briefings over the past few months, hosted by me, Colin Sales (CEO, 3C Consultants), Michael McLaughlin (social insight lead, HACT) and Phil Brining (operations director, The Data Protection People). The first briefing covered the challenges in social housing with respect to data and the need for…
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Knowing the unknown – Using familiarity to improve customer service
Author: Sam Winterbottom is the public sector director at Gamma. This article was written in collaboration between Sam Winterbottom and Andrew Tucker, the success manager at Cirrus. When it comes to customer engagement, housing providers benefit from a relatively informed position compared with others within and beyond the public sector. At a time when every…
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How to make your chatbot sing
The social housing sector is second to none in its aspirations, but competing priorities require creative solutions when it comes to delivering great customer service. There’s always a need for human-to-human contact but a well-trained chatbot can go a long way towards providing the 24/7, immediate service desired by both tenants and housing providers. After…
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