It may come as a surprise to those who aren’t familiar with the social housing sector, but these organisations throughout the UK have worked around the clock to support their tenants during the pandemic. Many of these are in the front-line services, while a lot have lost jobs and are struggling because of the pandemic….
More than just a landlord…Read More →
Contributed Articles
Signal boost for digital skills
We Are Digital’s chief executive, Matt Adam, outlines the digital skills gap facing the UK’s employers and the digital marketing roles opening up across the job market for tenants as a result. Finding work and income-generating opportunities for tenants is an ongoing concern for housing providers. The pandemic has changed the workplace, possibly forever, and…
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Cloud-powered postal mailings
McKinsey Group estimates that the pandemic has accelerated the pace of digital transformation by seven years, and TechUK reported last year how it had seen two years’ digital transformation taking place within just a fortnight. Remote working, while enforced for many of us, has also been a strong catalyst for digital adoption. Cloud has been…
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Being ‘cloud smart’ to support tenants
“The cloud – isn’t that just servers in someone else’s data centre?” A sensible question and, in reality, it’s exactly that. Instead of locating your server infrastructure in your offices, you locate it in someone else’s. Instead of your team monitoring, managing, cooling, powering and upgrading the servers, you’re paying someone else to do so,…
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Transforming the customer experience at CHP
In 2018, we started an ambitious programme to transform the way CHP operates. We’d already earned a reputation for being a high-performing housing association but we wanted to go further and provide a consistently great customer experience. In order to achieve this, we recognised that a complete overhaul of our existing processes and use of…
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Riverside’s pandemic project for digital inclusion
To combat the effects of coronavirus, Riverside has been rolling out 100s of pieces of IT kit to help our tenants, with the aim reducing social isolation by getting them online to stay in touch with family and friends. As part of this, we identified a need for further digital training for residents, using our…
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