The internet of things (IoT) is a term that is recognised widely and understood across a variety of industries and sectors. In simple terms, IoT refers to a network of connected, internet-enabled devices that facilitate the collection of data for subsequent analysis and sharing. Within the social housing market, although mass adoption will continue to…
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Contributed Articles
Bringing the best tech to the workplace
As in other sectors, public service employees are continually being asked to do more with less each day. A need to manage costs, combined with the rapid advancement of technologies that increase citizens’ service expectations, is pushing workers to put in longer hours to produce better outcomes. Yet this hasn’t led to a magical uptick…
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Delivering on-demand, seamless tenant services
Any housing provider that isn’t focused on delivering a superior digital experience for tenants is going to come unstuck in the near future. But providing that seamless experience is challenging when your business systems don’t support it. Evolution is certainly vital to the longevity of any successful organisation. But the unfortunate by-product can be a…
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Why wi-fi in residential care matters
It’s strange to think that for those born after the turn of the century, a life before the Internet will be completely unknown, and for those of us who weren’t or still remember the screeching sound of dial-up connections, it’s difficult to imagine a time where you couldn’t pay your bills online, shop at home,…
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Handling delays and uncertainty in housing repairs
We are part of a tech-savvy nation who have become accustomed to instant connected services such as Uber, Amazon Prime and Deliveroo. Expectations for ‘everything now’ has become the standard and consumers are benchmarking customer experiences from every sector against one another. We are in the radical age of ‘uberization’ and the housing sector is…
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Tackling diverse housing challenges with IT
How can housing providers better connect their staff and tenants to deliver better outcomes for their communities? Let’s look at data management, compliance risk and digital agendas as three ways of doing so. Creating a single view for better outcomes Inconsistencies occur when data is not consolidated, affecting an organisation’s ability to make informed decisions….
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