The General Data Protection Regulation (GDPR) came into force in May 2018; it’s arrival harmonised data privacy laws across Europe as well as boosting rights for individuals, giving them greater control over their information and how it is handled by organisations. It has also given citizens a stronger sense of ownership over their personal data….
GDPR – Empowering the ‘consumer citizen’ in housingRead More →
Contributed Articles
Beyond the office – The customer-centric IT team
Silva Homes has been undergoing a major transformation over the last 18 months and the way we use technology is at the heart of this change. This is a major change for a business that had been pretty sceptical about the importance and role of IT. When I joined Silva, I soon realised that my…
Beyond the office – The customer-centric IT teamRead More →
Raven Housing gets Better Connected
Raven Housing Trust has launched Better Connected, an ambitious two-year digital transformation programme to develop an organisation-wide technical architecture that harnesses the cloud to improve the efficiency and security of our operations. Better Connected will ensure that every tenant and staff member can remotely access the resilient and reliable data they need, anytime, anywhere and…
Raven Housing gets Better ConnectedRead More →
Simplified service charge management: How to save time and reduce risk
Studies have shown that up to two hours per day can be saved by eliminating paperwork and streamlining workflows, along with cutting out unproductive travel. It’s therefore no surprise that many housing providers are trying to automate the traditionally spreadsheet-intensive task of service charge processing. Typically, monitoring payment cycles, updating tenants and collecting charges are…
Simplified service charge management: How to save time and reduce riskRead More →
Compliance at your core – Don’t sleepwalk into security
Investing in a digital future means that housing providers can streamline costs, improve operational efficiency and concentrate on creating improved tenant experiences. But there is often an elephant in the room when discussing digitisation – cyber security, which comes with any data-driven, digital approach. Stopping data security spills Last year saw the personal information of…
Compliance at your core – Don’t sleepwalk into securityRead More →
Digital transformation at a fraction of the normal cost?
Most housing providers are underway with digital transformation projects in one shape or another and right across society our reliance on technology keeps increasing. So how do organisations keep up? Board directors might think that digital change is expensive to implement, but what they should really worry about is the cost of getting it wrong….
Digital transformation at a fraction of the normal cost?Read More →
