When I reflect on two decades of technology in social housing, I think about The Pretenders… Towards the end of the decade known as the ‘noughties’, it wasn’t uncommon to still find green-screen systems, probably encased in a more friendly GUI, running at the heart of your typical housing provider. These business-critical systems would be…
Some things change, some stay the sameRead More →
Contributed Articles
Raven Housing’s award-winning Better Connected project
Raven Housing Trust won the gold award in the customer/tenant services category of the inaugural Housing Technology 2024 awards. Mark Baker, executive director of resources and deputy chief executive at Raven Housing Trust, explains the digital transformation and customer experience programme behind its ‘Better Connected’ programme. Raven Housing Trust has spent the past three years…
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Smart solutions vs. the data deluge
John McEwan, head of systems development at FireAngel, explores how housing teams can automate and leverage data from smart devices to make informed decisions, enhance property management and ensure residents’ welfare. From temperature and humidity sensors to water leak detectors and smart smoke alarms, the range of interconnected devices available for housing providers continues to…
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Data-driven strategies for tenants’ well-being & compliance
Since the Social Housing Regulation Act (SHRA) came into effect last year, a key focus for social housing providers has been how to make the best use of their data. Leveraging data is essential to proactively address tenant well-being, meet stricter consumer standards for repairs and enhance information sharing with residents. Better data access, management…
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Transforming compliance with AI at North Star
North Star Housing won the bronze award in the innovation category of the inaugural Housing Technology 2024 awards. Sean Lawless and James Walder from North Star Housing explain more about their award-winning programme. At North Star Housing, we embarked on a transformative journey to replace our legacy housing management system with Microsoft Dynamics, with the…
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Unlocking the potential of dark data
It’s often said that UK social housing providers are ‘data rich but insight poor’. The Social Housing Ombudsman stressed in last year’s Spotlight Report that there is a desperate need for the improved management of data, stating that it was “the closest thing the social housing sector has to a silver bullet”. Data-related risk is…
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