The Freedom of Information Act 2000 (FoIA) was enacted as part of a package of measures introduced by the Labour government aimed at improving the operation of the UK government by making it more accountable to the electorate through increased transparency. It directly affects ‘public authorities’ which are defined in a list contained in Schedule…
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Contributed Articles
How to be a disruptive influence…
I remember the first time someone told me, “Gas Tag is the ‘disruptor’ in this sector.” I vividly remember having a spring in my step for the rest of that day, thinking that we’re finally making our mark. But in hindsight, I’m not so sure that being a disruptor is always perceived in the way…
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Less haste, more speed
Digital transformation gives housing providers the ability, among other benefits, to create seamless communications and to transform business processes. And particularly in the case of housing mergers and acquisitions, seamless communications are essential when faced with two (or more) telephony systems, networks and call centres. Deconstructing digital transformation Digital transformation doesn’t have to be a…
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Regenda’s new housing data landscape
At Regenda Group, we are working on the implementation of a large-scale digital strategy – led by our business transformation team, the project aims to improve services to tenants and internally between teams. One version of the truth One of the main aims of our strategy is to create ‘one version of the truth’ for…
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Better by design
Today’s housing providers face the combined challenge of increasing tenant demand and reduced budgets. Cloud-based technology, AI and automation are providing the answers, improving services for tenants and the way they interact with providers but just as important is how we interact with the technology, as users or customers. Software developers now spend as much…
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Data insights & learning from retailers
Four out of five adults in the UK now own a smart phone, with the average person spending one day a week online. As a consequence, the amount of information we share about ourselves – our likes, dislikes, spending habits and places we go – is being regularly analysed by companies who want to know…
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