Any housing provider that isn’t focused on delivering a superior digital experience for tenants is going to come unstuck in the near future. But providing that seamless experience is challenging when your business systems don’t support it. Evolution is certainly vital to the longevity of any successful organisation. But the unfortunate by-product can be a…
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Contributed Articles
Why wi-fi in residential care matters
It’s strange to think that for those born after the turn of the century, a life before the Internet will be completely unknown, and for those of us who weren’t or still remember the screeching sound of dial-up connections, it’s difficult to imagine a time where you couldn’t pay your bills online, shop at home,…
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Handling delays and uncertainty in housing repairs
We are part of a tech-savvy nation who have become accustomed to instant connected services such as Uber, Amazon Prime and Deliveroo. Expectations for ‘everything now’ has become the standard and consumers are benchmarking customer experiences from every sector against one another. We are in the radical age of ‘uberization’ and the housing sector is…
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Tackling diverse housing challenges with IT
How can housing providers better connect their staff and tenants to deliver better outcomes for their communities? Let’s look at data management, compliance risk and digital agendas as three ways of doing so. Creating a single view for better outcomes Inconsistencies occur when data is not consolidated, affecting an organisation’s ability to make informed decisions….
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How CRM is the new ‘core system’ for social housing
Digital enablement solutions are already delivering tangible business advantages in social housing, from enhancing customer communications and services to improving organisational efficiency and managing the impact of universal credit. The sector is starting to see real benefits from the data and intelligence it’s gathering, as more and better data is helping drive business transformation based…
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Ready for the next generation of telecare?
Our analysis is that the telecare market will be in considerable flux over the next five years due to: Digital switchover. Market consolidation of monitoring centres. Uncertainty regarding which of the digital telecare suppliers will be able to achieve scale. How quickly the telecare market will achieve open interoperability with health and social care data….
Ready for the next generation of telecare?Read More →
