Google’s CEO, Sundar Pichai, has predicted that, “AI will have a more profound impact than electricity or fire” which is quite a write-up given the impact of both these discoveries. But behind every new star there’s always a kingmaker and in the case of AI, that kingmaker is data. For AI to prove as transformational…
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Contributed Articles
Protecting lone workers… A day in the life at Thirteen Group
Sarah Johnstone has been a neighbourhood coordinator at Thirteen Group for over eight years. Here she gives a snapshot of her day and describes how the lone working device she uses helps her to feel safe when working on her own in Middlesbrough. To try and describe a typical day is difficult because one of…
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The low-code alternative to housing management systems
Housing management systems (HMS) solve a lot of problems for housing providers; if you want to improve customer service and asset management, an integrated approach drives efficiencies and makes you a better landlord. Unfortunately, enterprise solutions come with a few inherent problems. For many housing providers, they’re just too expensive, and any return on investment…
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Trends driving digital disruption
The adoption of public cloud technology in the housing sector has been slower than initially predicted, largely due to concerns around security, latency, vendor lock-in and cost control. The emergence of multi-cloud is set to combat these barriers by offering housing providers the ability to balance workload across edge, private cloud and public cloud environments,…
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Bringing people together – Transforming customer service with Microsoft Teams
More and more businesses are focused on optimising the customer journey. They are mapping out the way customers interact with them and their typical process of ‘flowing through the organisation’, and then looking at how they can best streamline that process in order to improve the customer experience. With the customer journey continuing to become…
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Gaining Cyber Essentials certification at Link
As part of our on-going work towards digital security, Link Group has recently been accredited with the Cyber Essentials certification. The government-backed scheme helps organisations ensure adherence with security best practice for protection against the most common cyber-attacks. Cyber Essentials seeks to help businesses defend against most cyber-attacks, attacks which are generally very basic in…
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