What is digital identity? Customers want a way to repeatedly access online services in a fast, simple and secure way. Housing providers, local authorities and government want to give customers quick access to online services to support digital transformation and engagement, improve social and economic inclusion, reduce customer friction and reduce service delivery costs. Yet…
Digital transformation starts with identityRead More →
Contributed Articles
Spatial analytics in housing
In the housing sector, one technology has emerged as a vital keystone. Sitting at the apex of successful organisations, it is supporting the transformation of every pillar of their business operations, from customer services and maintenance planning to housing development. That technology is GIS. Geographic information systems (GIS) are not new to the housing sector….
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Building DIY systems in low-code – A pragmatic alternative?
Adur and Worthing Councils are two district councils near Brighton which have had a shared officer structure since 2008. Over the past few years, we have begun to use our own low-code platform to develop our own systems. This approach has been recognised as being innovative; we won a SOCITM award for innovation in 2015…
Building DIY systems in low-code – A pragmatic alternative?Read More →
Salix Homes is ‘rethinking housing’
We live in a 24/7 world, with a culture of immediacy when people expect things yesterday. The days of a successful business operating from nine to five are over. The digital revolution and the rise of social-media platforms have burst into people’s lives, creating this ‘always on’ culture, making it possible to reach customers, and…
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Extending Microsoft Dynamics – Going Mobile
In the March issue of Housing Technology, I wrote about how Microsoft Dynamics can be extended to tenant self-service portals; in this article I will discuss how Microsoft Dynamics can be extended to mobile devices. There is an increasing emphasis in the housing sector on flexible working, whether this is because there are more face-to-face…
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Cloud – Better, faster and cheaper?
Cloud technology and adoption is growing rapidly, with many experts predicting that 50 per cent of the UK enterprise software market will be delivered via a cloud-hosted, software-as-a-service (SaaS) model within two years, double today’s figure. With cloud underpinning deeper business intelligence, improved service outcomes and being more secure and greener than before, now is…
Cloud – Better, faster and cheaper?Read More →