For many businesses, digital transformation is shifting from a long-term aspiration to an urgent requirement. Customers increasingly expect to use digital methods to manage their interactions with brands, and have come to expect the level of personalisation, efficiency and control that can only be achieved with end-to-end digital transformation. Digital transformation is more than just…
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Contributed Articles
A new deal for housing… What’s the role for digital?
This autumn the leaders of the social housing sector will be looking at how to implement ‘A new deal for housing’. It’s over two years since the devastating fire ripped through the Grenfell Tower block in West London and left 72 dead and hundreds homeless. Since then there have been several inquiries and policy consultations…
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Reaching out to tenants with technology
The introduction of universal credit and welfare reform has put pressure on housing providers’ finances and those of their tenants. That has placed a premium on efficient communication between the two groups; one approach housing providers can take is broadening the range of communications they offer. Housing providers should be encouraging their tenants to self-serve…
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You can’t get there from here…
It’s fair to say that from an IT systems’ perspective, the housing sector is at a crossroads in terms of how it deals with the challenges of mobile, digital, data management and, most recently, capabilities such as AI and IoT. Meanwhile, the IT procurement history in the sector has been predominantly ‘best of breed’ acquisitions,…
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How to build better technology
Let’s start with a search for affordable housing in the UK… the first thing you’ll find is uncertainty. We need more homes, and we needed them yesterday. But just building homes isn’t enough to solve the nation’s affordable housing crisis. Millions of people already live in social housing, with a waiting list that’s twice as…
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One size can never fit all
Planned maintenance and asset management systems have been used by many of the largest housing providers in the UK for decades, but smaller providers have often been excluded due to the high cost of those systems. Suited to your needs Although cost has been the main barrier in the past for these smaller housing providers,…
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