Digital transformation gives housing providers the ability, among other benefits, to create seamless communications and to transform business processes. And particularly in the case of housing mergers and acquisitions, seamless communications are essential when faced with two (or more) telephony systems, networks and call centres. Deconstructing digital transformation Digital transformation doesn’t have to be a…
Less haste, more speedRead More →
Contributed Articles
Regenda’s new housing data landscape
At Regenda Group, we are working on the implementation of a large-scale digital strategy – led by our business transformation team, the project aims to improve services to tenants and internally between teams. One version of the truth One of the main aims of our strategy is to create ‘one version of the truth’ for…
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Better by design
Today’s housing providers face the combined challenge of increasing tenant demand and reduced budgets. Cloud-based technology, AI and automation are providing the answers, improving services for tenants and the way they interact with providers but just as important is how we interact with the technology, as users or customers. Software developers now spend as much…
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Data insights & learning from retailers
Four out of five adults in the UK now own a smart phone, with the average person spending one day a week online. As a consequence, the amount of information we share about ourselves – our likes, dislikes, spending habits and places we go – is being regularly analysed by companies who want to know…
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Why bad data is a big issue for AI
Google’s CEO, Sundar Pichai, has predicted that, “AI will have a more profound impact than electricity or fire” which is quite a write-up given the impact of both these discoveries. But behind every new star there’s always a kingmaker and in the case of AI, that kingmaker is data. For AI to prove as transformational…
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Protecting lone workers… A day in the life at Thirteen Group
Sarah Johnstone has been a neighbourhood coordinator at Thirteen Group for over eight years. Here she gives a snapshot of her day and describes how the lone working device she uses helps her to feel safe when working on her own in Middlesbrough. To try and describe a typical day is difficult because one of…
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