In March 2019, Midland Heart had the brilliant opportunity to share our digital journey so far with peers from across the sector at the Housing Technology 2019 conference. Rewind to October 2017 and new to the sector from the world of retail, I was tasked with launching a portal for tenants to manage their rents….
Low code & digital technology – Transforming tenants’ livesRead More →
Contributed Articles
Housing Solutions takes to AI
Housing Solutions has embarked on a first-of-its-kind project, introducing AI technology via Amazon Alexa into tenants’ homes. This is a revolutionary customer self-service platform, developed alongside Castleton Technology. Our new ‘digital IT’ strategy, approved earlier this year, was driven by Housing Solutions’ organisational objective to support our tenants. Following feedback from them and an independent…
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Smart data lakes in housing
Waltham Forest is by far the coolest borough in London; it’s located in East London and has a vibrant and diverse community, making it the ideal title-holder for the first ever London Borough of Culture. Waltham Forest is a predominantly residential borough, with one of the smallest economies in London. High population growth during the…
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Start as you mean to go on… A guide to successful supplier relationships
When I joined itica last year, I spent a fair amount of time immersing myself (as you do) in the company’s management consultancy portfolio. I was immediately drawn to itica’s work in the area of relationship governance and optimisation. I was fascinated by the case studies and stories on this subject and started to reflect…
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Whatever happened to the internet of things?
This article is based on the presentation I recently gave at the Housing Technology 2019 conference; coincidentally, it was exactly five years ago at the same event that I first began talking about the internet of things in social housing. Whenever I have met social housing and IT professionals, they have reflected that placing sensors…
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Testing – A route to stress or success?
Why is it some people find testing software so difficult and stressful? In this article, I will look at not only some areas of best practice but also the pitfalls. Testing software implementations is a big thing! It’s important to get that out of the way. Too many times companies implementing new software treat it…
Testing – A route to stress or success?Read More →