Sovereign Housing’s head of digital services, Sam Dart, will be speaking at Housing Technology’s ‘Connected Communities 2019’ event at the BT Tower in London on 10 September. He has been at the forefront of a shift to a cloud-based portal at Sovereign Housing. Making life as easy as possible for Sovereign customers is at the…
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Contributed Articles
Transferable IT skills & becoming a housing trustee
I realised a few years ago that I wanted to become a board member for a housing provider and so be able to continue using skills and knowledge gained during a wide-ranging ICT career. The idea fitted in with the voluntary work that I have done for almost 20 years, helping resolve ICT problems for…
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What does productivity actually mean?
Productivity is one of those business terms that is over-used and misunderstood yet critically important when it comes to business process, efficiency and ultimately successful delivery, regardless of the objective. It’s fine when used as a high-level concept but what does increasing your productivity actually mean? How do we translate a concept that has its…
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Delivering the ‘wow’ factor – From traditional HMS to Microsoft Dynamics
Today’s customers differ quite markedly from those of years gone by, the most obvious difference being their expectations. They are exposed to a broader range of products and services from a variety of businesses, both bricks and mortar and online, making them far more savvy and therefore more demanding. Despite this cultural shift, one thing…
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Digital transformation starts with identity
What is digital identity? Customers want a way to repeatedly access online services in a fast, simple and secure way. Housing providers, local authorities and government want to give customers quick access to online services to support digital transformation and engagement, improve social and economic inclusion, reduce customer friction and reduce service delivery costs. Yet…
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Spatial analytics in housing
In the housing sector, one technology has emerged as a vital keystone. Sitting at the apex of successful organisations, it is supporting the transformation of every pillar of their business operations, from customer services and maintenance planning to housing development. That technology is GIS. Geographic information systems (GIS) are not new to the housing sector….
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