According to a recent Department for Business, Innovation and Skills report, every £1 invested in design leads to an average return on investment of £25. Design thinking When asked to describe ‘design’ as a process or an outcome, most people would focus on the visual deliverables of a traditionally ‘visual’ exercise, but design as a…
Design thinking… Methodical problem-solving for people-centric businessesRead More →
Contributed Articles
Self-service portals & Microsoft Dynamics… What next?
Once you’ve installed Microsoft Dynamics, what next? Well, the product itself has the flexibility to be extended in many different directions, and most of our customers are usually wanting to extend Dynamics so that others can access it via implementing a portal. Portals are an attractive proposition to many customer-facing organisations, offering the ideal win-win…
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The deer park of integration – Controlling your rutting stags
In recent projects, I have increasingly found that it’s all about revolutionising the self-service experience for residents. The majority of tenants, even elderly ones, are prepared to self-serve (or their offspring will quite often tackle it for them), and done well, it can be more convenient, faster and available 24/7 for all the bread-and-butter interactions….
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Mitigating business disruption events
The social housing sector is at significant and growing risk of disruptive incidents that can affect housing providers and their tenants. The fallout from the Grenfell Tower fire has rightly heightened all housing providers’ sensitivity to their duty of care towards tenants when a potentially life-threatening disaster strikes; even a lift breakdown in a tower…
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Adapting to changing customer expectations
With the arrival of the fourth industrial age, we have all experienced changes to our everyday lives that were at one time beyond the scope of our dreams. As consumers of products and services, our expectations around ease of transacting have been transformed and we want efficient, effective interactions, personalised to our needs. Housing providers…
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Outsourcing and shared services
In recent years, shared services and outsourced services have tended to morph into a single area as housing providers seek to optimise budgets. The original objective was to collaborate within the sector, to effectively share the provision of a service by one part of an organisation or group, but this only took into account the…
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