Most housing providers have extraordinary volumes of data covering tenants and residents, properties and assets, internal operations and staff, as well as external contractors and agencies. Sadly, departmental silos and standalone ‘point’ applications make it very difficult to have an holistic view of all the data. However, implementing management dashboards for better reporting and performance…
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Editor's Notes
Editor’s Notes: Ready for the new TSA standards?
As you probably know only too well, the Tenant Services Authority’s new regulatory framework takes effect from 1st April 2010. The framework consists of six areas of standards, comprising: tenant involvement and empowerment; home; tenancy; neighbourhood and community; value for money; and governance and financial viability. The TSA’s framework will have an effect on IT…
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Editor’s Notes: Digital exclusion or digital inclusion?
At our Housing Technology 2010 conference in February, digital exclusion among tenants was a hot topic for the delegates, despite few of them having direct responsibility for the provision of technology and internet access to tenants. There is considerable debate about how technology can be made more widely available to tenants, many of whom are…
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Editor’s Notes: Snowbound or mobile?
How many of your staff were unable to get into the office during January’s spell of snow? And how many of them were still able to work from home effectively? The travel chaos caused by the recent snow and the resulting difficulties of getting to work highlight the need for housing providers to embrace mobile…
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Editor’s Notes: Top tips for 2010
At the start of a new year and a new decade, how about making some new resolutions? Based on the results of our 2010 survey and report, the following suggestions are worth considering: Customer relationship management – if you don’t have a CRM system already, it should be on your list of priority business applications….
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Editor’s Notes: At work or in work?
Most housing providers have embraced mobile technology for their field-based staff and contractors, such as job-scheduling systems, repairs reporting and inspections. However, fewer have extended mobile working to their general workforce; this is usually the result of a management culture that values ‘presenteeism’ over actual productivity. Yet the technology to support flexible, mobile working is…
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