At the start of a new year and a new decade, how about making some new resolutions? Based on the results of our 2010 survey and report, the following suggestions are worth considering: Customer relationship management – if you don’t have a CRM system already, it should be on your list of priority business applications….
Editor’s Notes: Top tips for 2010Read More →
Editor's Notes
Editor’s Notes: At work or in work?
Most housing providers have embraced mobile technology for their field-based staff and contractors, such as job-scheduling systems, repairs reporting and inspections. However, fewer have extended mobile working to their general workforce; this is usually the result of a management culture that values ‘presenteeism’ over actual productivity. Yet the technology to support flexible, mobile working is…
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Editor’s Notes: Digital Britain – are your tenants in or out?
One of the characteristics of social housing tenants is that they are more likely to be financially deprived than the general population. This means that tenants are more likely to struggle to buy computers and get connected to the internet – they are part of the ‘digitally excluded’ that the Government is trying to help…
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Editor’s Notes: Counting the cost
Are you interested in international accounting standards? If not, then perhaps you should be as both IFRS (international financial reporting standards) and SORP (statement of recommended practice) will have an enormous impact on your asset management systems. In short, these accounting standards demand that every asset is broken down into its component parts, each of…
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Editor’s Notes: Social media for tenant communications
Housing organisations are always keen to emphasise the number of ways in which tenants can communicate with them, such as web, email, SMS/text and phone, but very few seem to have embraced the power of social media. By social media, we mean free services such as Twitter, and to a lesser extent Facebook, which let…
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Editor’s Notes: Hot stuff – Performance management
Performance management seems to be one of the hot application areas at the moment and there is certainly a correlation between the use dedicated performance management systems by housing organisations which have recently improved their Audit Commission ratings. This is for two reasons. The first is that the implementation of a dedicated system to measure,…
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