From: Peter Wilson, Senior technical architect, JMC IT Sir – More and more clients are asking me, ‘should I be putting my IT systems into the cloud, particularly when we all want to cut costs and make the best use of our shrinking IT budgets?’ It seems that housing providers are increasingly looking at cloud-based…
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Letters
Benchmarking IT services
From: Claire Bayliss, Director of IT consulting, Montal Computer Services Sir – Over the last couple of years, many heads of IT have expressed consternation about the applicability and relevance of benchmarking data to their organisations, in particular the HouseMark benchmarks. HouseMark has responded to some of these concerns by adding a further set of…
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Profiling for universal credit
From: Jeff Hewitt, Managing director for housing, Civica Sir – With the introduction of universal credit looming large, it is more important than ever that housing providers clearly understand their tenants, particularly those considered high risk or vulnerable to these changes. In fact due to the added pressures introduced by the Welfare Reform Act, there…
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Are consumer devices right for housing?
From: Stewart Davison, Product launch manager, Capita Software Services Sir – With the rise of the smartphone, the concept of mobile working has seen a significant uptake within housing organisations. Prior to this, PDAs were the height of mobile technology but with their limitations including a singular operating system, it meant they were kept mostly…
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An appointment with productivity
From: David Todd, Partnerships director, Xmbrace Sir – From speaking with housing organisations their fundamental objective remains the same – to achieve more with less. While budgets continue to be tight, never before have I seen so much pressure on every aspect of social housing to deliver improved services to their residents. We are seeing…
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Rocking technology
From: Jayne Hilditch (@jaynehilditch), Corporate services director, Thames Valley Housing Association Dudes (deliberately not ‘sir’ – it’s 2012 and technology rocks) – I’m curious, I’m insanely excited and I ‘love’ technology and what it can do for people. I ‘love’ the social housing sector, and what it can do ‘with’ people. There. I just thought…
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