From: David Loudon, Owner, DtL Creative Sir – I have been involved in housing for quite a few years, both as an executive in a housing association and now as the owner of a social housing management consultancy. It’s good to see such an informative and well-managed magazine dedicated to technology in housing. Before its…
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Letters
Dot to dot
From: Krista Linnell, Marketing manager, Advanced365 Sir – There is a new communications paradigm and, contrary to popular belief, it’s not the preserve of the young. There is a definite shift in expectation with people now presuming that they can access any information or service at any time and using a multiplicity of communication channels…
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The real risk of tape
From: Ronan McCurtin, Director of sales, Adam Continuity Sir – At Adam Continuity we have held many client forums on cloud-based backup and business continuity. It has become apparent that companies are not only looking at this new and exciting technology for all the benefits it offers, but also because they are becoming increasingly aware…
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Putting IT to work
From: Mark Summers, Head of technology sales for housing, JMC IT Sir – April has been an important month for the housing sector with the completed merger of Harvest and Arena to form Your Housing, now one of the biggest housing groups in the UK. From working on solutions to enable the Your Housing merger…
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Self-serving customers
From: Jacqui Stoggall, Director of consultancy, Sovereign Business Integration Group Sir – In a recent seminar we hosted, there was a clear trend for housing providers to look towards management systems and mobile technologies to reduce costs and improve their customer service. Moving towards online customer self-service and mobile technology to provide a smarter service…
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Housing goes app-happy
From: Jonathan Creaser, Head of ICT, Richmond Housing Partnership Sir – Not a week goes by without seeing news about a new smartphone app that will change your life. Whether it’s the ability to pay for your parking or destroy an entire city with Godzilla Monster Mayhem, just like the rise of social media, apps…
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