From: Tobie Fysh, Systems developer, Freebridge Community Housing Sir – In reply to the letter from Harneck Chilemba (finance director, Tower Hamlets Community Housing) in the January issue, a quick search at microsoft.com/lifecycle shows that Windows 8 Enterprise will reach ‘extended support’ on 10 January 2023 (just under a decade away at the time of…
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Letters
Battle of the boardbooks
From: Charlie Horrell, Managing director for EMEA, Diligent Boardbooks Sir – I am writing in reply to the news item in the November issue regarding Accent Group’s use of iPads in the boardroom. In the spirit of transparency, I should point out that I work for Diligent Boardbooks, provider of an electronic board portal used…
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Joined-up scheduling
From: Nick Shipton, Sales executive, Xmbrace Sir – We have all spent time scratching our heads trying to understand how we can continue to drive efficiencies through our organisations, yet balance that need with continuing to provide our customers with the quality and levels of service they expect. Having installed scheduling systems into around 200…
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UK vs. The Netherlands
From: Joop Schoppers, IT manager, Woningcorporatie De Woonplaats Sir – In The Netherlands, we have about nine IT suppliers in the social housing sector and the number of housing providers has decreased in the last few years because of mergers. The suppliers therefore need to work harder to get new customers, and a new customer…
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Blurring the boundaries
From: Alistair McLeod, Director, Waterstons Sir – It strikes me that many housing providers have a slightly misunderstood view of their strategic priorities which then permeate down and affect effective service delivery and the successful alignment of ICT. Housing providers primarily manage assets and are therefore operationally excellent, meaning they deliver high-quality, repeatable services at…
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Get real about digital
From: Helen Milner, Chief executive, UK Online Centres Sir – It’s inevitable; digital by default is coming for all of us. Universal credit is getting closer so it should be a priority for all housing providers to get their tenants online so that they can make benefit claims and manage their finances. As an organisation,…
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