Broadacres Housing has built a new complaints management system based on Salesforce technology. The housing provider’s internal team has already developed Salesforce-based systems covering legal services, contact centre and financial advice. As well as making its complaints-handling activities more streamlined, Broadacres’ new system is expected to save considerable time around the collation of complaints’ information…
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News
PfH’s ‘disruptive’ technology suppliers
Procurement for Housing (PfH) has announced that 21 technology suppliers have been chosen for its third annual social housing emerging disruptors (SHED) framework which enables housing providers and local authorities to compliantly buy innovative services from technology start-ups and micro-businesses. In conjunction with the Proptech Innovation Network, PfH created its disruptors’ framework with simple, SME-friendly…
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Flagship on schedule with Totalmobile
Flagship Group has taken on a suite of software from Totalmobile, covering work-order management, workforce scheduling, mobile working and field-service intelligence. Totalmobile’s platform is intended to give the housing provider a flexible approach to real-time updates on service requests, problem reporting and resource requests. The software will also allow Flagship’s tenants to be kept informed…
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Aster Group enhances CX with Ciptex
Ciptex is deploying a state-of-the-art, multi-channel digital contact centre solution for Aster Group as the software provider’s first UK housing customer. Aster is taking on Ciptex’s resident-centric engagement platform, integrating voice recognition, chatbots, WhatsApp, SMS, video and AI. Based on a unified service approach, there are fewer transfers to operational teams and a greater emphasis…
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University of Exeter’s housing IoT guide & toolkit
The University of Exeter has partnered with Aico, Coastline Housing and Housing Associations’ Charitable Trust (HACT) to publish a guide and toolkit for housing providers to assess and realise the social value of IoT sensors in their tenants’ homes. Entitled ‘Sensor systems for healthier social housing – A guide to understanding & evaluating the social…
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Leeds Federated Housing signs up for Asprey Assets
Leeds Federated Housing Association has implemented a new cloud-based asset management system from Asprey Management Solutions. Asprey Assets covers all aspects of LFHA’s operational requirements, from asset management to compliance and works management processes alongside workforce mobilisation through mobile working functionality. The platform also includes innovative, ready-to-use BI tools for company-wide performance transparency and comprehensive…
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