Havebury Housing has just introduced a geographic information system from Cadcorp to work in concert with its existing core business applications. The housing provider wanted a browser-based GIS capable of sharing maps and business data across its existing technology platforms and able to cater to end-users with differing roles and varying degrees of GIS and…
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News
Plentific takes on new customers & 157,000 properties…
Plentific has signed seven new housing customers for its real-time software – Change Housing, Hyde Group, Longhurst Group, Midland Heart, Platform Housing, Phoenix Community Housing and SW9. Hyde Group approached Plentific to in order to achieve year-round utilisation of its internal workforce alongside ad-hoc demand for specialist external contractors through the Plentific marketplace. Plentific is…
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Derby’s AI-powered phone handlers with ICS.AI
Derby Homes and Derby City Council are using two AI-powered virtual assistants from ICS.AI, ‘Ali’ and ‘Darcie’, to handle almost half of all inbound calls. The new AI assistants, Ali covering Derby Homes and Darcie covering Derby City Homes, are answering over 1,000 questions per day, directly handling around 45 per cent of all inbound…
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Aberdeenshire Council cuts arrears with Mobysoft
Aberdeenshire Council has implemented Mobysoft’s RentSense software in order to reduce its arrears and maintain sustainable tenancies. RentSense uses AI and data science to analyse trends and payment patterns from across two million social tenancies to enable housing providers to make ultra-early interventions, so that the council can identify potential problems with rent payments as…
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NEC Housing & Switchee’s damp & mould partnership
NEC Housing is partnering with Switchee to make it easier for housing providers to identify properties requiring attention and take proactive action, with a particular focus on damp and mould problems. The collaboration will combine NEC’s information management system with real-time data gathered from Switchee’s IoT-based smart devices. The combined data can then be reviewed…
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FourNet launches shared AI service for housing
FourNet has launched a shared AI service to make it more affordable for individual housing providers to buy, install and use housing-specific AI tools. The AI-powered service spans arrears, vulnerable customers, assisted living, property applications, voids, reporting and repairs. Alan Linter, group consulting director, FourNet, said, “We know how AI can help housing providers and…
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