Caledonia Housing has added Housing Insight’s Repair Wizard to its existing PanConnect-based tenant portal. Repair Wizard enables CHA’s tenants to request and manage their housing repairs from any connected device, letting them report repairs, upload images of faults and schedule an appointment direct with CHA’s relevant repair contractor. Tim Calderbank, director of customer services, Caledonia…
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Clanmil’s single view of data with Civica Cx
Clanmil Housing has implemented Civica’s Cx Housing digital platform in order to gain a real-time, holistic view of its tenant and property data, replacing multiple unconnected data sources that were hindering the housing provider’s front-line staff. Having struggled to collate data from a range of disparate applications and sources, as well as lacking a CRM…
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Synapse360’s hyper-perfect Dell EMC solution for Bernicia
Bernica has completed its migration to a new Dell EMC ‘hyper-converged’ infrastructure, with the deployment carried out by Synapse360. Adam Watson, network and infrastructure manager, Bernicia Housing, said, “Following sustained growth, our old Nimble infrastructure was creaking at the seams. Performance was erratic, we didn’t have the IOPs we needed, we were running out of…
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Castleton adds Localz ‘Find My Engineer’ solution
Location and mobile technology experts Localz have been announced as a new software partner for Castleton Technology, with the addition of its ‘Find My Engineer’ solution to Castleton’s existing suite of housing software. Ian Stewart, commercial sales manager, Castleton Technology, said, “With an average of 20 per cent failed appointments and each failed appointment costing…
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Flagship’s Microsoft & ESRI BI-enabled arborists
How can technology help to manage 3,500 individual and 1,000 groups of trees covering an area from North Essex to North Norfolk? This was the question posed to Flagship Group’s business intelligence and GIS teams. Victoria Green, business intelligence developer, Flagship Group, said, “Our passion is delivering a great service for our customers, so we…
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Ongo saves £300k on voids with Kirona
Ongo Homes has saved over £300,000 after implementing Kirona’s Dynamic Resource Scheduler (DRS) software by improving the efficiency of its repairs and maintenance teams arounds its management of void properties. The introduction of Kirona’s DRS software replaces the housing provider’s previous reliance on manual processes to collect data on its empty properties, allocating work to…
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