GreenSquare Group has implemented Orchard’s Digital Self Service platform to improve customer experience and the efficiency of its service delivery. After analysing the cost of engaging with its tenants, GreenSquare found that its telephone-based contacts were costing around £5 per transaction compared with just 5p for digital contact methods. Along with the housing provider’s wider…
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News
Kirona bought by Advanced
Advanced has bought Kirona, the field-based workforce and resource scheduling software provider. The acquisition is intended to strengthen Advanced’s ERP capabilities. Although 80 per cent of its revenue comes from social housing, Kirona also has expertise in central and local government, infrastructure, retail, utilities and healthcare, with customers including Balfour Beatty, Carpetright and North Lanarkshire…
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Sovereign’s digital transformation with PowerObjects
Sovereign Housing has recently started a digital transformation strategy based on PowerObjects’ deployment of Microsoft 365. Sovereign’s business case for digital transformation was built on three pillars. The first was around the strategic direction and aspirations Sovereign had for a modern technology platform to better serve its tenants, the second was a better understanding of…
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Skillsarena launches housing employment tests
Skillsarena has released its new employment tests created exclusively for the housing sector. The tests have been created in response to a marked rise in enquiries regarding pre-employment and skills testing from housing and care providers and local authorities. Jason Pierce, managing director, Skillsarena, said, “Although we cover all business sectors, one area we now…
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South Yorkshire goes live with Civica Cx
South Yorkshire Housing has completed the implementation of Civica’s Cx housing and asset management solutions. The fully-integrated solution from Civica will cover a number of areas including: contacts and assets; communications; rent arrears and voids management; repairs, planned maintenance, servicing and inspections; complaints and feedback; a contractor portal and the use of Civica’s APIs for…
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Mobile arrears management with Orchard Income Analytics
Orchard has reported that its mobile-enabled Income Analytics software, which works with any housing management system, has been designed to remove rent accounts not requiring attention from user-defined case lists, resulting in housing providers’ income teams having shorter, more focused lists of accounts to work through. Using any internet-connected device for full mobility, Income Analytics…
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