A2Dominion turned to Complete Technology Group (CTG) to handle the ever-growing number of requests it was receiving separate ISPs wanting to enter its properties to connect tenants to their own broadband services. CTG takes over housing providers’ burden of managing ISP access requests and overseeing the subsequent digital infrastructure works. CTG handled all communications with…
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News
Manningham Housing’s WhatsApp bot
Manningham Housing Association has launched a WhatsApp bot to boost around-the-clock assistance for its tenants. The application is designed to answer common questions relating to MHA’s services including rent payments, repair requests and other tenant support via a real-time automated conversational experience. Carolina Padovezi de Oliveira, corporate project manager, Manningham Housing, said, “The launch of…
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Manifest connects A2Dominion, Mears & RedkiteCRM
Following A2Dominion’s recent appointment of Mears Group as its new repairs and maintenance contractor, Manifest Software Solutions has completed the integration of A2Dominion’s Dynamics 365-based RedkiteCRM repairs management system and its associated processes with Mears’ own systems within just eight weeks. At the start of the project, A2Dominion identified key areas to focus on as…
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Lambeth sustains tenancies via intelligent automation
Lambeth Borough Council reported that it has reduced its arrears and staff workloads by using Mobysoft’s RentSense platform and automation solutions alongside Mobysoft’s income-maximisation services. The council’s caseload has fallen by 20 per cent and 22 per cent of workloads are now automated, resulting in a 13 per cent reduction in universal credit-related arrears and…
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+AddJust wins £4m national asset management contract
+AddJust, a specialist housing and asset management software company based in the West of Ireland, has won a 10-year contract worth around £4 million from the Republic of Ireland’s Department of Housing via its Local Government Management Agency partner. Spanning over 150,000 properties, +AddJust is providing a fully-digital asset management system for housing to all…
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North Star streamlines gas compliance with AI
North Star Housing has deployed a streamlined AI-powered compliance module for its gas safety certifications, developed in collaboration with RedkiteCRM (now part of Infinity Group) and based on Microsoft’s AI platform. The deployment is part of the housing provider’s wider move from Capita OpenHousing to Microsoft Dynamics as its main housing management system. North Star…
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