Mobysoft has launched its new AI-powered Automated Arrears Prevention (AAP) platform which predicts which tenants will fall into arrears within the next three months and automates contact to help prevent this. AAP uses machine learning underpinned by Mobysoft’s data repository of over two million tenancies to ‘nudge’ tenants to take action to avoid going into…
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Onward Homes self-serves with OptusApp
Onward Homes is launching OptusApp’s self-service mobile app for its tenants. The native mobile app, with biometric login, will let tenants report repairs, view rent histories, pay rent and exchange two-way messages, with additional features scheduled to be rolled out by Onward later this year. Andrew Kidds, director of customer experience and digital, Onward Homes,…
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Clyde Valley Group goes low code with Netcall
Clyde Valley Group has developed its own case management system with Netcall’s Liberty Create, a low-code development platform integrated with the software provider’s omni-channel solution. Each element of Clyde Valley’s new case management system is fully customisable, with automated workflows, instant booking of appointments, reporting, and scheduling of repairs with contractors. Paul Byrne, senior business…
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RedkiteCRM bought by Infinity Group
Infinity Group, a leading Microsoft-focused cloud services, security and business applications provider, has bought RedkiteCRM, one of the UK social housing sector’s few Microsoft-focused HMS providers. As with Infinity Group, all of RedkiteCRM’s systems are built on Microsoft Dynamics 365 Customer Experience, CRM, Business Central and Power Platform. Following the acquisition, Infinity Group will grow…
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8×8 launches remote video repairs
8×8 has launched 8×8 Remote Fix so that housing providers’ contact-centre agents can escalate tenant interactions to video using a real-time, secure video link to visually address and resolve problems. By offering tenants the option for video escalation to show on-site problems, agents are better equipped to remotely assess repairs and maintenance requests for more…
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Barking & Dagenham Reside pilots Evo digital repairs
Barking and Dagenham Reside, a housing provider owned by Barking and Dagenham Council, has partnered with Evo to digitally transform its repairs and maintenance services. Evo will now assume responsibility for the delivery of repairs, liaising with contractors and management of repairs and maintenance-related documentation. Residents will also be able to report problems via the…
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