Broadacres Housing has taken the next step in its Salesforce-based digital transformation, with the implementation of Salesforce’s Service Cloud Voice in its customer contact centre, powered by Vonage Telephony. Mark Birch, chief technology officer, Broadacres Housing, said, “We’re excited to see the benefits this transformation brings to our contact centre and the consequent improvements in…
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Thirteen installs 1,000 Switchee smart devices
Thirteen Group is installing 1,000 ‘smart home’ devices from Switchee to give its future tenants greater control over their energy consumption. The Switchee devices are currently being installed in empty homes before tenants move in. Data from the Switchee devices also gives Thirteen’s housing staff and asset managers more accurate insights into the condition and…
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Cyngor Gwynedd unifies housing & homelessness with Civica
Cyngor Gwynedd is implementing Civica’s Abritas Housing Needs software in a new three-year contract. The council manages the housing register and works with several social housing providers to ensure tenants are housed in the most suitable properties for their needs. One key partner is North Wales Housing which is currently implementing Civica’s Cx Housing platform….
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Vivid Homes goes full-fibre with CTG
Vivid Homes has chosen Complete Technology Group to manage its deployment of a full-fibre infrastructure across its high-rise blocks of flats (comprising 16,000 individual properties). CTG will manage all communications with internet service providers (ISPs), provide advisory and planning services to Vivid regarding the digital infrastructure of its buildings and then audit all work to…
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NEC supports Swindon’s housing ambitions
NEC Software Solutions has agreed a seven-year partnership with Swindon Borough Council to replace a number of disconnected housing systems with its NEC Housing suite of software. The council’s housing data is currently spread across numerous databases and applications, making it hard to deliver joined-up services to Swindon’s housing residents. Arlene Griffin, head of housing,…
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iO Associates’ fixed-price transformation projects
iO Associates has launched a fixed-price, full project delivery service covering all aspect of housing providers’ business and technology transformation projects, from inception through to realisation, underpinned by an immediate return on investment. The company’s fixed-price model covers three stages, spanning an initial consultative phase, followed by staffing and project delivery, and concluding with end-user…
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