Platform Housing has signed up for Futr AI’s digital services following a four-week pilot of the company’s chatbot and new live chat software. During the pilot project, the housing provider used Futr AI’s chatbot software to gather data on its customers’ preferences and its customer advisors’ user experiences. The automated chatbot answered 5,000 customer interactions,…
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BCH boosts mobile working with Abzorb
Black Country Housing has rolled out a new Samsung phone and tablet estate from Abzorb to improve remote working and connectivity. Steve Kesterton, ICT project manager, Black Country Housing, said, “All of our staff now either hybrid-work or are out and about visiting tenants or doing repairs, so constant and reliable connectivity is vital. Even…
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Mobysoft AI for damp & mould problems
Mobysoft has reported that the damp and mould problems experienced by most housing providers could be remedied by using AI. The predictive analytics firm has championed the use of an AI repairs platform to solve what has become a problematic and high-profile issue for housing providers and their tenants. Mobysoft’s RepairSense, an AI platform for…
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North Wales Housing picks Civica Cx
North Wales Housing is moving all of its housing services to the cloud as part of a new partnership with Civica. In a new 10-year partnership valued at £800,000, the housing provider will implement Civica’s Cx Housing, Asset Management and Contractor Workforce software. With the final choice of software partly influenced by the views of…
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Southern Housing’s payments with Manifest Software & PayPoint
Southern Housing (formerly Optivo) has implemented seamless payment services for its residents with support from Manifest Software Solutions and PayPoint Housing. Southern Housing residents now have more options available when making payments. The service enables customers registered with Southern Housing’s My Account to make payments seamlessly within the My Account portal while having access to…
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Housing 21 moves to Civica HMS
Housing 21 is set to implement Civica’s Cx Housing Management platform as part of the housing provider’s wider digital transformation programme. Housing 21 runs a devolved operational model, with local managers running their own housing schemes and managing individual apartments and communal areas. It therefore wanted a single platform which was simple and quick to…
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