Createmaster has launched its Golden Thread: Gateway 3 solution. Underpinned by the Zutec platform, the solution combines Createmaster’s digital handover service with a dashboard for contractors and developers. Gateway 3 refers to the completion or final certificate stage (equivalent to RIBA stage 6) when a building safety case is submitted for review and approval. As…
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Sovereign Housing introduces XM Reality’s video repairs
With most internet users in the UK now using a smartphone, Sovereign Housing has introduced video diagnostics for its repairs reporting after a trial of XM Reality’s video-calling software. Originally introduced as a trial to diagnose and resolve boiler problems, the roll-out of XM Reality’s system has proven to be very popular with tenants. Since…
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Curo partners with CTG for full-fibre roll-out
Complete Technology Group has been chosen by Curo to oversee the roll-out of full-fibre networks for tenants living in its multi-dwelling units (MDUs). Curo’s housing portfolio comprises 13,000 properties, of which 4,700 are in MDUs. CTG will work with Curo and a number of third-party ISPs, as well as its sister company, Complete Fibre, to…
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Barnet Homes combats homelessness with MRI Housing Options
Barnet Homes is now using MRI Software’s Housing Options to manage its homelessness cases, allocations, referrals and reporting alongside compliance with the Homelessness Reduction Act (HRA) and Homelessness Case Level Information Collection (H-CLIC). Sonia de la Orden, data integrity project manager, Barnet Homes, said, “We needed a robust validation tool that identifies all H-CLIC errors…
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Platform Housing’s Futr AI chatbot
Platform Housing has signed up for Futr AI’s digital services following a four-week pilot of the company’s chatbot and new live chat software. During the pilot project, the housing provider used Futr AI’s chatbot software to gather data on its customers’ preferences and its customer advisors’ user experiences. The automated chatbot answered 5,000 customer interactions,…
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BCH boosts mobile working with Abzorb
Black Country Housing has rolled out a new Samsung phone and tablet estate from Abzorb to improve remote working and connectivity. Steve Kesterton, ICT project manager, Black Country Housing, said, “All of our staff now either hybrid-work or are out and about visiting tenants or doing repairs, so constant and reliable connectivity is vital. Even…
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