Broadacres Housing has opted for Salesforce to improve its money advice service, with the aim of helping to maintain its tenancies and supporting tenants with the current cost of living crisis. Mark Birch, head of ICT, Broadacres Housing, said, “Many of our residents are working, but given the current economy, some of them may still…
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News
Joseph Rowntree Housing’s Civica housing and finance platform
Joseph Rowntree Housing Trust is implementing Civica’s Cx Housing Management, Cx Asset Management, Civica Involve and FinancialsLive in a new five-year agreement. Civica’s cloud-based software and customer portal will be used by the housing provider to engage with residents better, improve asset management and extend its digital transformation. FinancialsLive provides a seamless experience across the…
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Saha signs with Rubixx for housing, asset & compliance software
Saha has announced a new partnership with software provider Rubixx for its web-based housing, asset and compliance management systems as well as a tenant portal. Saha aims to have its new Rubixx system live by July 2023, with Saha’s project team being led by external consultant Claire Davidson (C Davidson Consultancy). Lynne Shea, interim CEO,…
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Cobalt Housing takes XMReality for first-line support
XMReality is now being used by Cobalt Housing for first-line support and diagnosis for the 70,000 calls and emails the housing provider receives each year, mostly concerning repairs. Call-centre staff log each repair with Cobalt Housing’s external contractors and then use XMReality’s Remote Guidance tool to further diagnose the problems. Remote Guidance uses augmented reality…
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Clanmil deploys RentSense
Clanmil Housing has gone live with Mobysoft’s RentSense software in order to reduce its arrears and mitigate the effects of the cost of living crisis. Richard Donaghy, income recovery manager, Clanmil Housing, said, “We faced a number of issues, including rising arrears plus further potential arrears owing to welfare reform. There was also uncertainty about…
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£440,000 funding for older residents’ IT services
Bield Housing, Haringey Council, Platform Housing, Pobl Group, Southend Care and Wiltshire Council will each receive around £70,000 in funding to involve their older residents in shaping new digital services. The funding is part of the TAPPI project (Technology for our Ageing Population: Panel for Innovation) which aims to improve the way technology is used…
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