Livin Housing has been using Meritec’s low-code platform to develop a series of minimum viable products (MVPs) to plug gaps in its digital services. The platform includes Meritec’s CXM360 CRM module to integrate with a variety of Livin’s existing back-office systems. Roslyn Littledyke, head of transformation, Livin Housing, said, “We needed a flexible CX platform…
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ForHousing’s ‘single pane of glass’ from Enghouse & Amillan
ForHousing has completed the implementation of a ‘single pane of glass’ business intelligence and reporting system from Enghouse Interactive and Amillan. The combined system integrates the housing provider’s core business applications and supports a range of digital channels. Angela Worthington, group assistant director of customer experience, ForViva (ForHousing’s parent company), said, “As well as our…
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Sandwell Council saves £380k with Mobysoft
Sandwell Council has re-invested in Mobysoft’s RentSense software with a multi-year contract, having used the system’s efficiencies to create a tenancy support team from its existing resources. Manjit Rai, business manager for income and money advice services, Sandwell Council, said, “We’ve reduced our cases by 7,800 per week by using RentSense, freeing up our staff…
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Transform Housing’s cloud transformation with Lima
Transform Housing & Support has spent the past 18 months on an ambitious cloud transformation project with Lima. In partnering with Lima, Transform Housing has upgraded its technology infrastructure from a fixed, capex-based model to a more agile, cloud-hosted, opex-based model. Lima helped Transform Housing migrate to a new platform built on Microsoft Azure, enhanced…
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Ex-Notting Hill COO joins Plentific
Plentific has appointed Andy Belton, the former COO and digital transformation leader of Notting Hill Genesis, to its advisory board. In his previous role, Belton led a digital transformation programme centred on automation and efficiency to support Notting Hill Genesis’ corporate strategy. Prior to that, he was the COO and deputy CEO for Notting Hill…
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Wokingham cuts arrears by £160k with RentSense
Wokingham Borough Council has reduced its arrears by £156,000 since deploying Mobysoft’s RentSense. The software’s ability to provide accurate workloads for the council’s rent officers has enabled earlier interventions and given the team more time to support tenants. The implementation of RentSense is part of the council’s target to reduce its arrears to below two…
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