The Central Housing Investment Consortium, comprising eight housing providers in the Midlands, is using performance management software from Covalent to monitor and manage the costs and delivery of its services. The Covalent system will be used by CHIC to monitor KPIs at various levels ranging from high-level indicators relating to all work streams down to…
CHIC chooses CovalentRead More →
News
Getting business intelligence right
A new report commissioned by Clearview Systems provides some interesting insights around business intelligence in housing. The ‘Effective Business Intelligence and Reporting in Social Housing’ report (March 2011) found that: There is a lack of overall vision for business intelligence across most organisations. Current BI systems are silo-based, expensive and considered to be technical tools…
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Sovereign scores again with Magna
Magna Housing Group is using Sovereign Business Integration to deliver advice and a proactive improvement programme for its responsive repairs system covering Magna’s 8,000+ properties. This follows Sovereign’s 2010 project which reviewed Magna’s income management processes. David Block, group head of IT, Magna Housing Group, said, “Late last year Sovereign reviewed our computerised income management…
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Genesis lone workers’ guardian angel
Following a large organisational restructure and the amalgamation of its subsidiary operations, Genesis Housing Association has recently rationalised its lone-working systems to a single system from Guardian 24. Extending the use of its existing Guardian 24 system and replacing another in-house lone-working system, the mobile phone-based system will now be used by all of Genesis’s…
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Bedfordshire Pilgrims and L&Q with Optical Record Systems
In common with most housing providers, Bedfordshire Pilgrims Housing Association’s daily postbag comprises hundreds of items, resulting in BPHA housing assistants spending a total of at least 10 hours a day on repetitive tasks such as opening post, inputting data and scanning a combination of letters, application forms, tenants’ information and change of address details….
Bedfordshire Pilgrims and L&Q with Optical Record SystemsRead More →
Crowd-sourcing with Interact Answers
Interact has just released Interact Answers, a new crowd-sourcing feature within its Interact Intranet product that allows users to post questions on the intranet and receive accurate answers, using Interact Intranet’s intelligence store and the knowledge of other users. Once a user posts a question on the intranet, Interact Answers will try to provide an…
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