Trafford Housing Trust has reduced rent arrears and improved income recovery staff productivity by 25% following the introduction of business intelligence software from Mobysoft. The new system focuses on distinguishing between technical and genuine rent arrears and in doing so, saves one day per week for each income officer. A technical arrear occurs when a…
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News
GGP launches GIS system for housing
A start-up geographic information system, which uses free Ordnance Survey digital mapping data, has been launched by GGP Systems. The GGP Housing package includes licences for GGP’s geographic information system alongside a complete installation, training and support programme. Tim Maxwell, managing director, GGP Systems, said, “Geographically-referenced data is an essential resource for the provision and…
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Thrive outsources to Sovereign
Sovereign Business Integration is set to deliver fully-outsourced IT services and support to Thrive Homes under a contract running until the end of March 2012. Sovereign will provide IT helpdesk support for Thrive Homes staff, server and network management, systems administration on business applications and project management for the delivery of key IT and business…
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Newport City Homes wins national ICT award
Newport City Homes’ IT team won the ‘Small IT Department Of The Year’ award at the UK IT industry awards in November 2010. NCH’s award was based on its implementation of Microsoft’s Lync unified communications platform and its integration with back-office applications such as Microsoft Dynamics, SharePoint and Exchange 2010. Neil Jones, head of IS,…
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OCSL revamps Hyde Group’s infrastructure
Hyde Group has completed the replacement of its core IT infrastructure with the implementation of HP bladeservers and a storage area network (SAN) across its entire operations. The project was carried out by OCSL. Hyde, which has over 45,000 properties, has replaced its ageing SAN after the system’s slowness and lack of resilience began to…
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Coast & Country’s telecare wins national award
HomeCall, the telecare division of Coast and Country Housing, has received full marks from the telecare industry watchdog following an inspection of its services, which help vulnerable people from across the Tees Valley. The Telecare Services Association (TSA) has given HomeCall its highest accreditation for the second year running, making it the only individual provider…
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