The delivery of tenant services is set to be eclipsed by the need to rethink budgets and strategies following the government’s Comprehensive Spending Review, according to a new survey. Civica’s survey of 100 IT managers found that dealing with the consequences of the CSR was their top priority (45 per cent), followed by front-line services…
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News
Accent’s £750,000 deal with MIS
Accent Group has awarded a five-year contract worth around £750,000 to MIS Active Management Systems based around the supplier’s ActiveH housing management system. The ‘Tristar’ project encompasses the combined housing operations of Accent Group, Bromford Group and Accord Housing Association and is scheduled to be operational during autumn 2011. Stuart Duthie, head of ICT, Accent…
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Omniledger live at YMCA
South London YMCA has recently gone live with a new housing management system from Omniledger to support its 580 units across South London. Unlike larger housing providers, the high throughput of YMCA’s customers and their specific needs, including those recovering from alcohol and drug abuse or escaping domestic violence, places particular demands on its housing…
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Family Mosaic scoops customer service award
Family Mosaic has beaten the London Borough of Hammersmith and Fulham, the Metropolitan Police and Scottish Water among others to win the top award for the public sector at the recent Customer Service Training Awards. Over 100 other public sector organisations across the UK also applied for the award but were not short-listed. One of…
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Family Mosaic builds on success with Britannic
Having launched its award-winning customer contact centre in 2009, Family Mosaic is now focusing on how to use telephony to enhance its call handling and customer satisfaction. Family Mosaic is undertaking a strategic review of its telephony and is now working with Britannic Technologies to establish a long-term roadmap to support its strategic business objectives….
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Family Mosaic’s partnership with Northgate
Having launched a new customer contact centre with Northgate in 2009, Family Mosaic has reported that it has since halved the number of voids, reduced rent arrears by more than 30 per cent and received a 82 per cent approval rating from tenants for its contact centre operations. Family Mosaic has been a long-term Northgate…
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