Kier Stoke, Stoke-on-Trent City Council’s housing maintenance provider, is trialling a new ‘first-time fix’ service at 6,000 properties in the city. As part of the trial, seven people from the council’s contact centre are now working in Kier’s offices with the aim of answering tenant queries from a single point of contact. The city’s 19,300…
Kier pilots first-time fix for Stoke councilRead More →
News
City South Manchester pioneers Noriaki real-time survey analysis
City South Manchester Housing Trust is using software from Noriaki to achieve real-time data collection, analysis and reporting when conducting resident surveys. Loaded on PDAs, laptops, tablet PCs or via CSM’s web site, the software enables housing officers to take their questions to their customers’ front door or living room. As soon as they are…
City South Manchester pioneers Noriaki real-time survey analysisRead More →
Capita’s CBL at Leicester council
Capita Software Services has completed the implementation of a choice-based lettings system involving Leicester City Council and 20 registered provider (RP) partners. The new service went live in April 2010 after a 10-month implementation, with the contract reported to be worth in excess of £128,000. The CBL system is expected to make it easier for…
Capita’s CBL at Leicester councilRead More →
Absolutely FABTV for Fabrick Housing
Erimus Housing and Tees Valley Housing, both part of Fabrick Housing Group, have launched an interactive digital TV service for their tenants. The FABTV service is available free to all tenants with Sky, Virgin or broadband-connected Freeview televisions. Simply by using the interactive service on their remote control, the new access channel lets tenants report…
Absolutely FABTV for Fabrick HousingRead More →
Viridian removes paper archives with HousingDocs
With over 30,000 tenants, Viridian is one of the UK’s largest housing associations. The consequent volume of paper documents was draining internal staff resources and taking up considerable office space in filing cabinets. EDM was identified as a means of improving document access, handling and retention while freeing up valuable space in Viridian’s offices. HousingDocs…
Viridian removes paper archives with HousingDocsRead More →
Paper cuts at Paragon with HousingDocs
Paragon Community Housing Group and Viridian Housing are now both using HousingDocs for electronic document management (EDM). The catalyst for the HousingDocs implementation at Paragon was the volume and variety of paper documents resulting from the merger of Elmbridge Housing Trust and Richmond Upon Thames Churches Housing Trust (to form Paragon), with each organisation having…
Paper cuts at Paragon with HousingDocsRead More →
