In a bid to free up staff at housing providers and local councils from dealing with basic payments and run-of-the-mill information requests, Allpay and Wincor Nixdorf have jointly developed a range of self-service payment and information kiosks. These kiosks will make transactions such as rent and council tax payments easier and more efficient to process….
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News
Stakeholder management for Orbit & VerseOne
Orbit Group and VerseOne have completed the development of a new ‘stakeholder relationship manager’ system which, unlike typical CRM systems, treats resident and tenants as stakeholders rather than sales prospects. Gemma Fallon, group communications manager, Orbit Group, said, “We previously had numerous databases across the business which were all managed by different teams, weren’t linked…
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Big Society toolkit from Lagan
Belfast-based Lagan Technologies has developed a ‘Big Society’ toolkit which includes a range of technology tools that enable more effective links between housing providers and local authorities and the communities that they serve by reducing bureaucracy, improving compliance and providing the public with better access to services via mobile applications, social networks and other web…
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Magna avoids voids with Xmbrace
Magna Housing Association has installed Xmbrace’s Project Planner tool to manage its voids process, resulting in better workforce utilisation and properties typically being turned around ready for re-letting five days faster than before. The housing provider, which employs 200 staff and manages 6,000 properties in Devon, Dorset, Gloucestershire and Somerset, had already been using Xmbrace’s…
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Guardian24 & DevelopIQ’s digital pen for lone worker safety
Lone workers concerned about their safety can now trigger alerts just by ticking an ‘alert box’ on a paper form rather than reaching for their mobile device or smartphone which could arouse suspicion. The new Lone Worker Support application from Guardian24 has been integrated with Anoto digital pen technology from DevelopIQ – this allows a…
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Blackberry alerts for Hyde’s lone workers
Hyde Group has given Blackberry devices running Guardian24’s lone-worker security system to 1,000 staff covering its housing, repairs, sales and arrears operations. The three-year contract began in early 2010. The provision of the new service is due to a combination of the housing provider’s concern for its lone worker’s safety and its Health and Safety…
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