Yorkshire Housing recently announced that it is set to deploy SunGard Public Sector’s Aspireview performance management system. Aspireview will be used to present graphical, easily-interpreted strategic performance information throughout Yorkshire Housing. It will link corporate performance and KLOE measures to risk and action plans, providing performance views to staff, tenants and contractors. Yorkshire Housing manages…
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News
Cherchefelle outsources ICT to Comtec
Over the past four years, Cherchefelle Housing Association has systematically outsourced more and more of its ICT services to technology supplier Comtec, beginning in 2006 with the implementation and hosting of a Citrix-based server solution to support remote working. The following year, the housing provider needed to upgrade its telephony functions to improve responsiveness and…
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Vodafone unified comms for Seren
The Seren Group is using a fixed and mobile unified communications system from Vodafone to deliver faster housing and support services to vulnerable people in South Wales and Swindon. Seren often needs to provide urgent support, making it vital that its staff in their contact centre and offices can work together easily and are able…
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Avonline’s IRSNet supports digital inclusion
Digital switchover specialist Avonline has launched IRSNet for the delivery of secure broadband services to all residents of high-rise buildings and ‘multiple dwelling units’ using the existing coaxial cable network. Avonline’s new technology is aimed at providing a safe and reliable broadband service for properties in a sector with one of the lowest levels of…
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Comms freedom for One Vision
Following an OGC procurement process, Freedom Communications has deployed a bespoke Alcatel-Lucent converged voice and data communications system at One Vision Housing Association for the housing provider’s contact centre and internal operations. One Vision’s decision to review its communications systems was part of its commissioning of a new head office, as well as the need…
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Sovereign extends East End contract
East End Homes has extended its managed IT services contract with Sovereign Business Integration for another 12 months, having originally enlisted the consultancy’s help in 2005. With around 3500 properties under its management, East End Homes’ strategy is to limit the cost and overheads associated with back office processes, preferring to focus on front-line service…
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