Shepherds Bush Housing Group has revamped its internet and intranet sites and introduced proactive outbound email marketing using web development, design and content management tools from WiseTiger. SBHG comprises Domus, Shepherds Bush Housing Association, SBH Developments, Staying Put Services and Westside Support Services, and has around 5000 properties across London. In the past, SBHG staff…
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News
Coastline bridges ‘digital divide’
Continuing the theme of digital exclusion from the previous issue, we are delighted to report on Coastline Housing’s long-term strategy to improve digital inclusion among its tenants in West Cornwall. With project objectives stretching ahead to 2014, Coastline has taken a long-term view of how it will bring its tenants online rather than consider short-term…
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Facebook ‘flawed but affordable’ for tenant engagement
Facebook emerged as a surprise best practice solution to tenant engagement during an Ideas Exchange seminar at the CIH 2010 exhibition in Harrogate. The social networking site was considered a flawed but affordable way of engaging with tenants during a time of restrained budgets. Matthew Brown, client involvement officer at Carr-Gomm, led an examination of…
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Oaklee Housing gets Rated by Residents
Belfast-based Oaklee Housing Group started using Voluntas Housing’s Rated by Residents service in May 2009 to collect customer feedback and monitor tenant satisfaction for its responsive repairs service. Rated by Residents provides Oaklee with an independent service to monitor customer feedback as well as the ability to untangle different aspects of its service and contractors…
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Civica mobilises Coastline
Coastline Housing and its subsidiary, Coastline Services, have introduced mobile working for its housing maintenance team with help from Civica. Coastline and Civica ran a pilot trial of the PDA-based service in August 2009 followed by its organisation-wide deployment in November 2009. Despite having relatively few properties (3700) to manage, they are spread over a…
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Blackpool Coastal & Telecetera awarded for IT innovation
Blackpool Coastal Housing and Telecetera recently won the ‘Innovation in Housing Technology’ award at the Housing Excellence Awards in Manchester. The two organisations’ success follows the implementation of Telecetera’s workforce management system at BCH to support remote working and dynamic scheduling. Cyril Holland, director, Blackpool Coastal Housing, said, “The award is a recognition of the…
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