North Glasgow Housing Association has chosen Documotive to provide a fully integrated document and process management system to manage its housing and tenancy files. With 3000 homes across Glasgow under its management, NGHA reviewed its working practices and information management processes and decided that a key requirement was to move away from paper-based processes. Bob…
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News
Orchard grows its own MD
Orchard Information Systems has appointed Ian Shard as its new managing director, replacing Peter Hunt who will become executive chairman for the housing systems provider. Shard joined Orchard in 1989 a project manager and spent the subsequent 11 years as Orchard’s implementation manager and latterly as its professional services director. Before joining Orchard, Shard was…
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Capita on the move with TotalMobile
Also in the news, Capita and TotalMobile Solutions launched a joint mobile solution in April which works across both Capita and other third-party back-office systems, enabling their customers to run a single mobile solution across the organisation. The Capita TotalMobile solution has been developed with the field worker in mind so is not constrained by…
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Capita supports Darlington’s housing services
Darlington Borough Council has awarded a three-year contract worth more than £100,000 to Capita Software Services to deliver its supported housing systems, with the aim of improving services for homeless and vulnerable people by streamlining existing processes. Capita is providing the Capita Support gateway system and Capita Support Housing Options Advice Management System (HOAMS) to…
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City West Housing live with Aareon
City West Housing Trust went live in March with its new QL Housing system from Aareon, replacing the Saffron housing management system it inherited during the stock transfer from Salford City Council in October 2008. As reported in the March issue, when CWHT took over the ownership of 14,600 homes around Greater Manchester from the…
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Newlon’s text messaging with Orchard Communicator
Newlon Housing Trust, which provides 7000 homes around North and East London, is using Orchard Communicator alongside its Orchard housing management system to provide text/SMS communications with its tenants. Following its implementation in early 2009, Newlon initially used the SMS system to improve its repairs service for residents and to reduce the number of missed…
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