Adam Continuity has just achieved formal business continuity accreditation for each of its three dedicated recovery sites. The business continuity and disaster recovery provider has been awarded the BS 25999 Business Continuity Management standard. This recognises the robust processes that have been implemented across the company and demonstrates its continued commitment to deliver best practice…
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News
Flagship revamps network with Timico
Flagship Housing has replaced its ‘point-to-point’ network with an industrial-strength multi-protocol label switching (MPLS) solution from Timico. Sandra Smith, IT systems development manager, Flagship Housing, said, “We wanted to move away from our existing network solution as the ‘point-to-point’ set up we had in place was delivering much less bandwidth than we needed and it…
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Accord‘s award-winning Virgin call centre
ccord and Ashram Housing Associations, both part of the Accord Group, have launched an award-winning customer contact centre based on technology from Virgin Media Business, previously known as NTL:Telewest Business. The new Customer First centre has made it easier for tenants in Accord’s 6600 properties across 90 sites to resolve queries about everything from repairs…
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United Welsh texts with Capita
Since 2006, United Welsh has used SMS technology to communicate information about their arrears and details around their 28-day repair requests to its tenants. The system was successful at a certain level, but the communication exchange was fragmented because the complexity of the messages to be conveyed about arrears was not suitable for SMS interaction….
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Swan Housing’s 7-year deal with Capita Support
Capita Software Services has been chosen by Swan Housing Group to provide its web-based Capita Support application to give its service users personalised and instant access to housing and support services. The seven-year contract with Capita will enable Swan Housing to give its users access to an end-to-end housing service, including support with the assessment…
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Office Buddy protection
iSafeNet has released Office Buddy, an iPhone application for lone worker protection, which is already being used by Linc-Cymru Housing Association’s field staff on their iPhones to complement their existing paper-based buddying system. James Bulgo, senior ICT officer, Linc-Cymru Housing Association and developer of Office Buddy, said, “I had the idea for Office Buddy while…
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