Having implemented a mobile working system from 1st Touch, Stevenage Homes has been awarded a two-star rating by the Audit Commission. As an ALMO for Stevenage Borough Council, Stevenage Homes’ repairs and maintenance team deals with around 30,000 jobs each year across 8300 properties. Implementing a mobile solution had been identified as an opportunity for…
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Herefordshire Housing live with 1st Touch
Herefordshire Housing is using mobile workforce software from 1st Touch to support responsive repairs services for residents in its 5000 properties. Integrating with Herefordshire Housing’s Orchard housing management system, the 1st Touch mobile system replaces the previous paper-based job system by sending electronic job tickets directly to 25 maintenance and repair workers’ PDAs. This simultaneously…
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Guinness, Golden Gates & One Vision sign with Civica
Civica has announced that the Guinness Partnership, Golden Gates Housing and One Vision Housing are deploying its Public Protection software. A pilot site at Guinness Northern Counties went live during April 2009 followed by a wider staged roll-out, while One Vision signed contracts with Civica in May 2009. Golden Gates has now been operational for…
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Double win for MIS at Bromford Group and Housing Plus
In a project valued at £150,000 and due to be completed by April 2010, Bromford Group is deploying the MIS-AMS ActiveH housing management system across all members of its group. Bromford Group, which owns 25,000 properties, employs more than 1000 staff and has been an MIS Active Management Systems customer for the past decade, is…
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Opti-Time at Charnwood Neighbourhood Housing
Charnwood Neighbourhood Housing has been using Xmbrace’s Opti-Time workforce scheduling system since May 2008, six months after having been set up as an ALMO for Charnwood Borough Council’s 6000 properties. CNH needed to improve appointment performance and customer care while cutting excessive fuel costs. Furthermore, the Audit Commission identified shortcomings with CNH’s IT services and…
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Tower Hamlets outsources IT to Sovereign
As part of a three-year managed services contract which began last year, Tower Hamlets Community Housing has outsourced its technology operations to Sovereign Business Integration. THCH was established in 2000 and now provides 2800 homes and employs 80 staff across four locations. However, by 2006 THCH had not upgraded its IT hardware or software infrastructure,…
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