Looking for greater efficiencies and to cope with seasonal demands for housing services and benefits assistance, Torbay Council has transformed its casework data operation from a mostly manual system to a single-point customer contact platform. Torbay has a population of around 133,000 people, which changes considerably with the seasons. The movement of people in and…
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News
Eastleigh cuts paper with Idox
Eastleigh Borough Council has implemented an electronic document and records management system from Idox to speed up document retrieval, reduce its use of paper, and provide a faster response to revenues and benefits enquiries. The project involved transferring the paper-based records of EBC’s revenues and benefits unit onto a customised Idox workflow and storage system….
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Performance boost for Trident with Clearview
West Midlands-based Trident Housing Association is installing Clearview’s full set of performance management tools including the customer service improvement, risk, and balanced scorecard modules. Noel Grace, group finance director, Trident, said, “We are implementing Clearview as part of our drive towards a performance level of three stars and excellent services.” In a short-notice inspection by…
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New wins for CorVu
CorVu has signed recent deals with Kidderminster-based Community Housing Group and Durham Aged Mineworkers Homes for its performance management software. Referring to his decision to install CorVu, Paul Mullis, head of finance, Durham Aged Mineworkers Homes, said, “As with most housing associations, our staff have many targets to meet and are constantly finding their time…
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Reaching peak performance
High Peak Community Housing expects that its Covalent performance management system will be operational by the end of July 2009, covering KPIs, actions, risks, self assessment and inspection management. Before the implementation, High Peak had managed to link all of its performance information to key actions against its delivery plan and improvement projects, but this…
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Zeacom & CNT partner in housing
Central Networks and Technology (CNT) has been appointed by unified communications company Zeacom as its partner for the housing sector. The partnership will be based around Zeacom’s communications suite which automates customer service transactions via a single application which includes unified messaging, mobility, contact centre, tele-conferencing and desktop telephony. David Smith, sales and marketing director,…
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